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      Powered by the Global Consumer Lab

      Retailers Have a Secret Weapon in AI-Powered Shopping: Trust

      US consumers would be more comfortable with AI buying on their behalf if a familiar retailer were involved.

      By Leah Johns, Stephanie Koszyk, Joëlle de Montgolfier, and Florence Thienpont

      Snap Chart

      Retailers Have a Secret Weapon in AI-Powered Shopping: Trust
      visualization
      en

      About our research partner

      ROI Rocket is a leading provider of primary research and data-based insights. Along with its sister company, eAccountable, which provides digital marketing support, ROI Rocket serves a broad client base of consultants, investors, publicly and privately held corporations, agencies, and market research firms. ROI Rocket is a Bain customer advocacy benchmark partner in grocery and 10 other retail categories.

      About the Research

      Data powered by Dynata, a leading global first-party data and insights platform.

      Learn more

      The Global Consumer Lab

      Go beyond the basket and understand how AI and shifting consumer behavior are reshaping your business today.

      Authors
      • Headshot of Leah Johns
        Leah Johns
        Practice Director, Global Consumer Lab, Lisbon
      • Headshot of Stephanie Koszyk
        Stephanie Koszyk
        Practice Vice President, Dallas
      • Headshot of Joelle De Montgolfier
        Joëlle de Montgolfier
        Practice Executive Vice President, Paris
      • Headshot of Florence Thienpont
        Florence Thienpont
        Senior Manager, Brussels
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