Video

Richard Hatherall: How Banks Can Accelerate the Mobile Migration and Improve the Customer Experience

Three steps banks can take to increase digital adoption and improve the customer experience.

By Richard Hatherall

Video

Richard Hatherall: How Banks Can Accelerate the Mobile Migration and Improve the Customer Experience
en

Why is growth in mobile banking slowing, while use of call centers and branches persists? Richard Hatherall, who leads Bain's Customer Strategy & Marketing practice in Asia-Pacific, shares three steps banks can take to increase digital adoption and improve the customer experience.

Read the Bain Report: Customer Loyalty in Retail Banking—Global Edition 2016

Tags

How We've Helped Clients

Further℠ Redesigning a Bank’s Climate Strategy for Growth

Read case study

Agile Enterprise A Digital-First Bank Finds a Customer-Driven Path to Profitability

Read case study

Sales and Marketing Building a more valuable salesforce

Read case study

Ready to talk?

We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

Contact Bain

How can we help you?

See all offices