베인은 홈페이지 기능 및 성능 개선을 위해 쿠키를 사용합니다. 이와 관련된 더 많은 정보는 개인정보 메뉴에서 확인하실 수 있습니다. 이 웹사이트를 계속 사용하시면 쿠키 사용에 동의하신 것으로 간주됩니다. 

Solution

Customer Experience Leadership

Customer Experience Leadership

Pinpoint the customer experience improvements that produce outsized results

You don’t have to choose between improving the customer experience and lowering customer service costs.  You can drive loyalty up and costs down through a rock-solid understanding of the impact different experiences have on customer lifetime value, and how that compares to competitors. With the right tools in place, you can assess the potential impact of any improvements you make on the path to customer experience excellence.

Customer Experience Leadership trains a high-powered lens on your customer interactions, revealing which processes work best, which need improvement and which adjustments will have the biggest effect on your financial performance. We couple these insights with an equally methodical assessment of the costs of each possible transformation initiative, so you can prioritize based on your needs. We’ll build a detailed plan for your transformation journey; our unique Roadmap to Customer Leadership approach prioritizes your objectives and charts your projects from initial sprints to customer adoption at scale.

Our Elements of Value® framework guides your decision-making by revealing precisely which factors matter most to your customers. And our NPS Prism® benchmarking service helps you execute your customer experience strategy at the “customer episode” level, so you channel your resources to improving the specific interactions that shape the overall customer experience.

How We Can Help

How We Can Help

Consumer Elements of Value®

Understanding what your customers truly value helps you differentiate your offering and gives you more pricing power and bigger market share. Elements of Value identifies what matters most and helps you deliver it effectively.

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NPS Prism®

A unique customer experience benchmarking service that provides actionable insights and analysis to guide your creation of game-changing customer experiences.

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Client Results

Insights

Featured Team Members

Elements of Value® is a registered trademark of Bain & Company, Inc.

Net Promoter, NPS, NPS Prism and the NPS-related emoticons are registered trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

베인에 궁금하신 점이 있으신가요?

베인은 글로벌 리더들이 중요한 이슈를 해결하고 기회를 놓치지 않도록 지원합니다. 고객사와 협력하여 지속되는 변화와 성과를 창출합니다.