About Gilbert Expertise Healthcare & Life Sciences Pharmaceuticals Recent Insights “Agile Teams Deliver Healthcare Solutions in Record Time,” Snap Chart, July 2019 “The Cure for Pharma's Commercial Productivity Woes,” Brief, May 2018 “Gilbert Grima: Using the Net Promoter System® to Boost Loyalty in Pharma,” Video, December 2017 Bain Partner Gilbert Grima shares three main areas leading pharma companies that use the Net Promoter System® focus on to gain an advantage in a competitive environment.