About Roberta Expertise Banking Financial Services People and Organization Performance Improvement Bain Partner Roberta Berlinghieri outlines four practical guidelines that banks can adopt to redesign their operating models. Recent Insights “Italy Is Falling Short of a 1.5 Degree World,” Report, October 2023 “The Automation Advantage in Insurance,” Infographic, April 2022 “The Automation Advantage in Retail Banking,” Infographic, April 2022 “Roberta Berlinghieri: Big, Bold Bank Cost Transformation,” Video, April 2018