About Stephen
Expertise
Stephen Phillips is a partner based in Bain & Company's London office. He leads the firm's global Enterprise Technology practice.
Stephen is an IT, reengineering and outsourcing specialist with more than 20 years of related experience. He has led the end-to-end process and systems transformation for a top three global insurance broker; supported a two year IT transformation programme for one of Europe’s largest industrial companies and led a product development transformation for a leading global software company. He has also directed a number of due diligence assignments for investors in the IT services and BPO industries.
Before joining Bain in 2002, Stephen worked for Gemini Consulting.
He holds an MEng degree in electrical & mechanical engineering from Queen Mary College, University of London.
Recent Insights
- “New Bank Strategies Require New Operating Models,” Brief, May 2017
- “How to Keep Control of an IT System That's Outsourced to Multiple Suppliers,” Forbes.com, May 2016, Article
- “Taming the Hydra: Keeping Control in Multisourced IT Environments,” Brief, December 2015
- “Improving IT Services with a Factory Mindset,” Brief, July 2015
- “Rebooting IT: What Separates Digital Leaders from the Rest,” Brief, June 2015