Tom Springer
Alumni,
About Tom
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Mining the Big Data Opportunity in Customer Loyalty
Advanced analytics are creating exciting new ways for companies to deepen customer relationships, says Bain Partner Tom Springer.
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Recent Insights
- “Tom Springer: The Future of Feedback,” Video, November 2017
- “The Future of Feedback: Sometimes You Don't Have to Ask,” Brief, July 2017
- “Mining the Big Data Opportunity in Customer Loyalty ,” The Customer Confidential Podcast,May 2017, Podcast
- “Five Ways to Increase Your Cross-Selling,” HBR.org,November 2016, Article
- “Reinvigorate Cross-Selling,” Brief, October 2016