Faire du client un client fidèle

Video Player is loading.

Play Video

PlaySkip BackwardSkip Forward

Mute

Current Time 0:00

/

Duration 0:00

Loaded: 0%

0:00

Stream Type LIVE

Seek to live, currently behind liveLIVE

Remaining Time -0:00

 

1x

Playback Rate

• 2x
• 1.5x
• 1x, selected
• 0.5x

Chapters

• Chapters

Descriptions

• descriptions off, selected

Subtitles

• subtitles settings, opens subtitles settings dialog
• subtitles off, selected

Audio Track

Picture-in-PictureFullscreen

This is a modal window.

Beginning of dialog window. Escape will cancel and close the window.

Text

ColorWhiteBlackRedGreenBlueYellowMagentaCyanOpacityOpaqueSemi-Transparent

Text Background

ColorBlackWhiteRedGreenBlueYellowMagentaCyanOpacityOpaqueSemi-TransparentTransparent

Caption Area Background

ColorBlackWhiteRedGreenBlueYellowMagentaCyanOpacityTransparentSemi-TransparentOpaque

Font Size

50%75%100%125%150%175%200%300%400%

Text Edge Style

NoneRaisedDepressedUniformDrop shadow

Font Family

Proportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall Caps

ResetDone

Close Modal Dialog

End of dialog window.

Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

Pour améliorer leur performance, les entreprises doivent réformer leur expérience client. Pour le faire, elles doivent agir sur 3 facteurs essentiels :

• Mesurer la fidélité de leurs clients
• Prioriser les efforts de l’entreprise sur quelques actions
• Mobiliser l’ensemble des collaborateurs vers une amélioration de la fidélité client