À propos de Alexandre Expertise Private Equity Telecommunications Customer Experience Modern Marketing Net Promoter System® Stratégie Client et Marketing Recent Insights “The Return of Churn in Telecom,” Infographic, 28 septembre 2021 “Fixed-Mobile Convergence Is Ready to Take Off in the US,” Infographic, 22 juin 2021 “Don’t Burst the Bubble: How to Keep Video Audiences Streaming after Covid-19,” Infographic, 24 juin 2020 “Covid-19: How Telcos Can Reset Their Customer Strategy,” Etude, 18 mai 2020 “Coronavirus: Here’s Streaming Platforms’ Path to Lasting Customer Relationships,” Etude, 9 avril 2020