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Join Us at Qualtrics X4

Join Us at Qualtrics X4

Learn about the many exciting innovations shaping customer experience

Thank you for joining us at the Qualtrics X4 Summit, held March 18–20 in Salt Lake City, UT.

We were thrilled to kick off our expanded partnership with Qualtrics as a Diamond Sponsor. This deeper collaboration marked the beginning of a new wave of innovation aimed at enhancing both customer and employee experiences.

The X4 Summit was a fantastic opportunity to explore the latest advancements redefining customer experience. We appreciated the chance to connect with so many of you there.

Our Delegation

Phil Sager Associé Toronto

Rob Markey Advisory Partner Boston

Eduardo Roma Associé London

Sponsor

Cassy Reichert Practice Vice President São Paulo

Michael Heric Associé New York

Rahul Sethi Executive Vice President Boston

Anna Krementz Vice President, NPS Prism New York

Paul Smith Senior Director, MyCX Toronto

Our Insights

Companies That Earn Customers’ Loyalty Outperform With Investors

Net Promoter Score℠ leaders in the US excel in shareholder return as well as revenue and operating income growth.

Services Financiers

Why Loyalty Programs Fail

And how to fix them.

Services Financiers

Using AI to Build Stronger Connections with Customers

Smart companies are using AI to enhance—not automate—the customer experience.

Generative AI’s Potential to Improve Customer Experience

Bain's research identifies five design principles for deploying generative AI in the customer journey.

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