Beyond the Bio Podcast

How to Drive Growth with a Great Customer Experience

A great customer experience creates loyal consumers, and loyal consumers proudly promote the businesses they love. Darci Darnell, a Partner in our Chicago office and the leader of our Global Customer Strategy and Marketing practice, has extensive knowledge on how to create outstanding customer experiences. On this episode, Keith talks to Darci about how her globetrotting career gave her the experience needed to lead a practice, and how Bain's consulting, advanced analytics, data science and marketing roles all come together to drive client success and sustainable growth.

Podcast

How to Drive Growth with a Great Customer Experience
en

Catch new episodes by subscribing to Beyond the Bio on Apple PodcastsGoogle PodcastsSpotify or wherever you may listen.

Darci Darnell, Partner in our Chicago office and leader of our Global Customer Strategy and Marketing practice, initially chose to study accounting for job assurance, but was encouraged to dive into IT consulting after earning her degree from Washington University in St. Louis. After a few years at PwC and working in South Korea, Darci chose to continue her education and earn her MBA from Tuck School of Business. During her summer of business school, she chose to turn down a Bain offer and joined Dell instead, but couldn’t avoid the firm for too much longer as she was exposed to working with Bainies who were staffed at Dell. She joined Bain as a consultant in San Francisco shortly after.

Darci now leads our Global Customer Strategy and Marketing practice which heavily focuses on creating outstanding customer experiences. Listen to how her globetrotting career prepared her for her current role and how this practice integrates consultants, marketers, advanced analytics experts, and data scientists to help build business growth for our clients.

 

Beyond the Bio listeners, we want your feedback. You’re invited to share your thoughts with us in our listeners' survey. It will take less than 3 minutes to complete and will help us shape the direction of future episodes.

We Want to Hear from You

Take our 3 minute survey to help us shape the direction of future episodes

Take Survey

 

MORE PODCASTS

Beyond the Bio Podcast

In Beyond the Bio, Keith Bevans, partner and global head of consultant recruiting, dives deeper into the stories of some extraordinary Bain people, from their perspectives.

Tags