Skip to Content
  • Offices

    Offices

    North & Latin America
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe & Africa
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Middle East
    • Doha
    • Dubai
    • Riyadh
    Asia & Australia
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Global | English

    Select your region and language

    Global
    • Global (English)
    North & Latin America
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Middle East, & Africa
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asia & Australia
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    Main menu

    Industries

    • Aerospace & Defense
    • Agribusiness
    • Chemicals
    • Construction & Infrastructure
    • Consumer Products
    • Financial Services
    • Healthcare & Life Sciences
    • Industrial Machinery & Equipment
    • Media & Entertainment
      Industries
      Media & Entertainment
      • Media Lab
    • Metals
    • Mining
    • Oil & Gas
    • Paper & Packaging
    • Private Equity
      Industries
      Private Equity
      • Due Diligence
      • Exit Planning
      • Firm Strategy & Operations
      • Portfolio Value Creation
    • Social Impact
    • Retail
    • Technology
    • Telecommunications
      Industries
      Telecommunications
      • Capital Expenditure
      • Telco Digital Transformation
    • Transportation
    • Travel & Leisure
    • Utilities & Renewables
  • Consulting Services
    Main menu

    Consulting Services

    • Customer Experience
    • Sustainability
    • Innovation
    • M&A
    • Operations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Strategy
    • AI, Insights, and Solutions
    • Technology
    • Transformation
  • Digital
  • Insights
    Main menu

    Insights

    • Industry Insights
    • Services Insights
    • Bain Books
    • Webinars
    • Bain Futures
    View all Insights
    Featured topics
    • Tariff Response
    • Artificial Intelligence
    • Thriving in Uncertainty
    • Executive Conversations
    • Macro Trends
    • M&A Report
    • Healthcare Private Equity Report
    • Paper & Packaging Report
    • Technology Report
    • CEO's Guide to Sustainability
    • CEO Insights
    • CFO Insights
    • COO Insights
    • CIO Insights
    • CMO Insights
    View all featured topics
  • About
    Main menu

    About

    • What We Do
    • What We Believe
    • Our People & Leadership
    • Client Results
    • Awards & Recognition
    • Global Affiliations
    Further: Our global responsibility
    • Sustainability
    • Social Impact
    • World Economic Forum
    Learn more about Further
  • Careers
    Main menu

    Careers

    • Work with Us
      Careers
      Work with Us
      • Find Your Place
      • Our Work Areas
      • Integrated Teams
      • Students
      • Internships & Programs
      • Recruiting Events
    • Life at Bain
      Careers
      Life at Bain
      • Blog: Inside Bain
      • Career Stories
      • Our People
      • Where We Work
      • Supporting Your Growth
      • Affinity Groups
      • Benefits
    • Impact Stories
    • Hiring Process
      Careers
      Hiring Process
      • What to Expect
      • Interviewing
    FIND JOBS
  • Offices
    Main menu

    Offices

    • North & Latin America
      Offices
      North & Latin America
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe & Africa
      Offices
      Europe & Africa
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Middle East
      Offices
      Middle East
      • Doha
      • Dubai
      • Riyadh
    • Asia & Australia
      Offices
      Asia & Australia
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Global | English
    Main menu

    Select your region and language

    • Global
      Select your region and language
      Global
      • Global (English)
    • North & Latin America
      Select your region and language
      North & Latin America
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Middle East, & Africa
      Select your region and language
      Europe, Middle East, & Africa
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asia & Australia
      Select your region and language
      Asia & Australia
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Main menu
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    • Industries

      • Aerospace & Defense
      • Agribusiness
      • Chemicals
      • Construction & Infrastructure
      • Consumer Products
      • Financial Services
      • Healthcare & Life Sciences
      • Industrial Machinery & Equipment
      • Media & Entertainment
      • Metals
      • Mining
      • Oil & Gas
      • Paper & Packaging
      • Private Equity
      • Social Impact
      • Retail
      • Technology
      • Telecommunications
      • Transportation
      • Travel & Leisure
      • Utilities & Renewables
  • Consulting Services
    • Consulting Services

      • Customer Experience
      • Sustainability
      • Innovation
      • M&A
      • Operations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Strategy
      • AI, Insights, and Solutions
      • Technology
      • Transformation
  • Digital
  • Insights
    • Insights

      • Industry Insights
      • Services Insights
      • Bain Books
      • Webinars
      • Bain Futures
      View all Insights
      Featured topics
      • Tariff Response
      • Artificial Intelligence
      • Thriving in Uncertainty
      • Executive Conversations
      • Macro Trends
      • M&A Report
      • Healthcare Private Equity Report
      • Paper & Packaging Report
      • Technology Report
      • CEO's Guide to Sustainability
      • CEO Insights
      • CFO Insights
      • COO Insights
      • CIO Insights
      • CMO Insights
      View all featured topics
  • About
    • About

      • What We Do
      • What We Believe
      • Our People & Leadership
      • Client Results
      • Awards & Recognition
      • Global Affiliations
      Further: Our global responsibility
      • Sustainability
      • Social Impact
      • World Economic Forum
      Learn more about Further
  • Careers
    Popular Searches
    • Agile
    • Digital
    • Strategy
    Your Previous Searches
      Recently Visited Pages

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Report

      Payers: A Shift from Insurance to Services

      Payers: A Shift from Insurance to Services

      Payers look to advanced data analytics and member engagement in order to lower costs and improve outcomes.

      By Eric Berger, James Cleary, Joshua Weisbrod, Quinn Solomon, Nirad Jain, Kara Murphy, Justin Doshi, Kalyan Jonnalagadda, Laila Kassis, and Jon Webber

      • min read
      }

      Report

      Payers: A Shift from Insurance to Services
      en
      At a Glance
      • New payer business models attracted a surge of investment in 2021, with deal value more than tripling and five deals of over $1 billion.
      • Payers expanded investments in the provider space to strengthen patients’ overall care and to tap the provider profit pool.
      • Private equity also flowed to deals involving specialty-specific value-based care, Medicaid, and social determinants of health.
      • With payers promoting the health of their members, investments that align incentives for all stakeholders could realize outsized returns.

      This article is part of Bain's 2022 Global Healthcare Private Equity and M&A Report

      Explore the report
      • Sector trends overview

        Every healthcare sector rose in deal volume and value in 2021, with the provider sector taking the top spot in both categories. Biopharma volumes also rose, but unlike last year, trailed providers. Healthcare payers had the slowest growth in deal volume, due to the limited number of available assets. Medtech volume and value soared after the largest deal in healthcare buyout history. For the first time, this report breaks out life sciences tools, which drew more, and more varied, investments, in 2021. Healthcare IT surged as the digital transformation accelerated across sectors.

      As the lines between payers and providers continue to blur, companies that support new payer business models have benefited from a surge in investment. While the number of payer buyouts in 2021 increased slightly to 24 deals from 23 the year prior, disclosed value rose dramatically to $15.3 billion from $4.4 billion (see Figure 1). Five of the deals were valued at more than $1 billion, and three exceeded $3 billion. Consistent with previous years, the activity was concentrated in North America, given the diverse and largely private payer landscape in the US. North America accounted for 83% of payer deals and 98% of disclosed deal value.

      Figure 1
      Disclosed deal value surged to a record, buoyed mainly by medtech and payer acquisitions

      With costs rising rapidly and value-based care models maturing, the role of US payers is being redefined, leading to major opportunities for value creation. Outside the US, insurgent European companies such as Alan and Best Doctors received growth-equity investments, proving that tech-enabled, customer-centered insurance services can also thrive in different payer markets.

      Our analysis finds that private equity funds pursued assets along four dimensions in 2021:

      • expanding payers’ role in providing services to patients;
      • using data to improve member engagement and outcomes;
      • Medicaid and the social determinants of health; and
      • cost-containment solutions for specialty insurance markets.

      Expanding payers’ role in providing services to patients

      Commercial payers ramped up investments in the provider space as part of a broader move to strengthen their role with patients’ overall care and to tap the provider profit pool. UnitedHealth’s Optum further expanded its physician network with the acquisition of physician groups Atrius Health and Beaver Medical Group, widening its lead as the largest employer of US physicians. Centene acquired Magellan Health, a benefits manager for behavioral health, for $2.2 billion, to solidify its foothold in that field.

      Private equity investors also found ways to partner with payers in strategic investments focused on value-based care. In primary care, Blackstone Growth, Anthem, and digital health start-up K Health launched Hydrogen Health, which delivers on-demand virtual primary care powered by artificial intelligence.

      Turning to specialty-specific value-based care models, these target the roughly 90% of commercial healthcare spending controlled by specialists. For example, Welsh, Carson, Anderson & Stowe’s subsidiary Valtruis led an $83.5 million Series B for Cricket Health, a value-based kidney care provider, alongside Blue Shield of California, Cigna Ventures, and Oak HC/FT. Valtrius, Centene, and other investors took part in a $75 million investment in Wayspring, which leverages data analytics to deliver value-based care for patients with substance use disorder.

      Despite these investments, insurance hasn’t truly integrated with care delivery to create value. These investments represent a long-term bid by payers to excel in an increasingly fee-for-value world where providers stand to capture more of the profits.

      Using data to improve member engagement and outcomes

      More and more payers view members’ health outcomes as critical to their bottom line. Reining in costs for all members requires insights that can inform new ways of working, combined with outreach to targeted members derived from clinical and claims data sets.

      Companies that help payers translate data into interventions attracted a surge in investor activity. Notably, Nordic Capital, Insight Venture Management, and 22C Capital acquired Inovalon Holdings, a healthcare data platform that offers a range of solutions that improve member health outcomes, for $7.3 billion. CVC also took a majority stake in Icario, a technology platform that translates data into targeted member engagement for better health outcomes. And on the heels of 2020 purchases of Altruista and the Burgess Group, Blackstone portfolio company HealthEdge acquired Wellframe, a software platform that uses real-time member data and artificial intelligence to help payers identify when and how to intervene with high-risk members.

      Medicaid and the social determinants of health

      Inspired by the success stories in Medicare Advantage, investors have turned to Medicaid. As with Medicare Advantage, success in managed Medicaid involves actively engaging with members to keep them healthy and out of the hospital. However, there’s another ingredient in serving Medicaid patients: a greater emphasis on addressing the social determinants of health. 

      In one such deal, Gainwell Technologies, a portfolio company of Veritas Capital, bought HMS Holdings, a Medicaid-focused healthcare technology, analytics, and engagement solutions provider, for $3.3 billion. One HMS product identifies high- and rising-risk members, triggering adjustment of a members’ disease management before they need to be hospitalized.

      Growth-equity investors increasingly look for companies that address the nonmedical social conditions that influence health outcomes. Payers stand to reduce healthcare costs when they tackle the root causes of disease. For example, Cityblock Health, which helps Medicaid plans provide coordinated, tech-enabled care for physical, mental, and social health, raised $400 million in a late-stage round led by SoftBank. Unite Us, which connects patients with social services, will expand its nationwide social care infrastructure with $150 million of funding led by ICONIQ Growth. For-profit initiatives to address social problems are a mostly American phenomenon, and the infusion of private capital increases their potential for broad impact.

      Cost-containment solutions for specialty insurance markets

      While cost-containment tools for traditional payers have long attracted private equity, investors are now focusing on specialty insurance markets, especially workers’ compensation, for returns. For example, CVC acquired a controlling stake in ExamWorks, a provider of independent medical examinations as well as medical record and bill-review services, from Leonard Green for $4 billion. CVC also bought a majority interest in MedRisk, a managed care organization performing physical therapy under workers’ compensation, for $1.2 billion from Carlyle, which will retain a significant stake.

      Aligning incentives could lead to outsized returns

      We feel confident in noting several trends for the next few years.

      First, payers will continue to build new business lines, seek partners, and make acquisitions that help them deliver a differentiated member experience and tap into new profit pools. In turn, valuations will rise for companies that support a better member experience or the integration of diverse healthcare services businesses.  

      As payers evolve into diversified health services companies, technology that helps them streamline or automate core payer functions will attract investor interest. Digital brokerages, transparent pharmacy benefit managers, and other tech-enabled firms will present outsized opportunities.

      Companies that work at the interface of payers and providers, through such things as data exchange or population health management, will grow quickly. In particular, firms that enable payers to reduce costs across member populations will remain in demand.

      Larger physician groups will be attractive acquisition targets for payers building out their physician networks, particularly groups with a track record of accepting risk beyond simple upside-only agreements.

      Medicare Advantage will continue to attract investment as the fundamentals of an aging population, rising enrollment, and large profit pools remain strong. Investments will accelerate in value-based Medicaid and commercial models, as value-based care takes off in the Medicaid and employer-sponsored insurance markets.

      Specialty-specific benefit management solutions—especially in high-cost disciplines such as cardiology, dialysis, oncology, and orthopedics—will see a surge in investor interest, but require thoughtful strategic planning to optimize value creation.

      Finally, firms that help payers address the social determinants of health will attract more investment. The Covid-19 pandemic exposed the profound effects of social circumstances on health outcomes, and as payers take on more responsibility for these outcomes, they’ll look for partners to address what influences health outside the traditional purview of medicine. And companies that can prove cost savings to managed Medicaid, other value-based care plans, risk-bearing providers, or self-insured employers will also benefit from new investment.

      Payers are well along their transition from insurers to diversified healthcare services companies. It’s a promising shift toward aligning incentives for all involved—payers, providers, and patients—in order to improve health. Investments that create value in this context could realize outsized returns.

      Read the Next Chapter

      Medtech: The Pandemic Has Expanded Needs and Opportunities

      Read our 2022 Global Healthcare Private Equity and M&A Report

      Explore the full report Download the PDF
      Authors
      • Headshot of Eric Berger
        Eric Berger
        Alumni, Boston
      • Headshot of James Cleary
        James Cleary
        Partner, Boston
      • Headshot of Joshua Weisbrod
        Joshua Weisbrod
        Partner, New York
      • Headshot of Quinn Solomon
        Quinn Solomon
        Alumni, San Francisco
      • Headshot of Nirad Jain
        Nirad Jain
        Partner, New York
      • Headshot of Kara Murphy
        Kara Murphy
        Partner, Boston
      • Headshot of Justin Doshi
        Justin Doshi
        Partner, Atlanta
      • Headshot of Kalyan Jonnalagadda
        Kalyan Jonnalagadda
        Partner, New York
      • Headshot of Laila Kassis
        Laila Kassis
        Partner, Boston
      • Headshot of Jon Webber
        Jon Webber
        Partner, Atlanta
      Contact us
      Related Industries
      • Healthcare & Life Sciences
      • Healthcare Payers
      • Private Equity
      Global Healthcare Private Equity Report
      Takeaways from Bain's 2023 Global Healthcare Private Equity and M&A Report

      Bain's Nirad Jain and Kara Murphy share insights from our annual report.

      Read More
      Global Healthcare Private Equity Report
      New Models of Value Creation for Physician Groups

      Investors are retooling their physician group approach, building performance-driven platforms for the long term and positioning assets for strategic exits.

      Read More
      Global Healthcare Private Equity Report
      Healthcare Private Equity Market 2025: Resurgence and Record Growth

      Healthcare private equity investment posted a very strong year for deal value and volume, paired with a strong rebound in exits.

      Read More
      Global Healthcare Private Equity Report
      Payers: After Two Bumper Years, Healthcare Private Equity Payer Buyouts Grew Scarce

      But payer services and technology, along with continued corporate deal activity, will lead to opportunities.

      Read More
      Global Healthcare Private Equity Report
      What Differentiates Winning Healthcare IT Investments

      Amidst continued high-valuation multiples and competitive deal processes, a disciplined focus on value-creation levers distinguishes winning bids and successful exits.

      Read More

      Overview

      • Welcome Letter: Sizing Up the Great Adaptation

      • Healthcare Private Equity Market 2021: The Year in Review

      Hot Topics

      • Covid-19 Fallout: Investing to Handle Pandemics Present and Future

      • Now Playing: The Return of the Healthcare Megadeal

      • Growth Equity Blossoms in Emerging Tech-Related Healthcare Firms

      • Healthcare Private Equity Deal Returns: Look to Revenues and Multiples

      • Healthcare Corporate M&A: Rebounding from the Pandemic

      • Healthcare Exits: Corporate Buyers Step Up

      • Healthcare Private Equity Outlook: 2022 and Beyond

      Regions

      • Healthcare Private Equity in North America: Macro Trends Broaden Investment Opportunities

      • Healthcare Private Equity in Europe: Funds Take On More Risk in a Hot Market

      • Healthcare Private Equity in Asia-Pacific: A Multiyear Growth Trajectory

      Sectors

      • Biopharma: Traditional Pharma Services Lead the Way

      • Providers: Sparks of Innovation in Primary Care, but Labor Tightens

      • Payers: A Shift from Insurance to Services

      • Medtech: The Pandemic Has Expanded Needs and Opportunities

      • Life Sciences Tools: Diagnostics Deals on the Rise

      • Healthcare IT: Faster, Smarter, Tuned to Value

      Published in March 2022
      Tags
      • Global Healthcare Private Equity Report
      • Healthcare & Life Sciences
      • Healthcare Payers
      • Private Equity

      How We've Helped Clients

      Strategy Pharma oncology growth strategy

      Read case study

      Strategy A healthcare payer sets its own long-term health strategy

      Read case study

      Strategy Review focuses biotech on portfolio potential

      Read case study

      Ready to talk?

      We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

      Stay ahead in a rapidly changing world. Subscribe to Bain Insights, our monthly look at the critical issues facing global businesses.

      *I have read and understand Bain’s Privacy Notice.

      Please read and agree to the Privacy Policy.
      Bain & Company
      Contact us Sustainability Accessibility Terms of use Privacy Modern Slavery Act Statement Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contact Bain

      How can we help you?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      See all offices