Richard Hatherall: How Banks Can Accelerate the Mobile Migration and Improve the Customer Experience - Bain & Company

Bain uses cookies to improve functionality and performance of this site. More information can be found in our Privacy Policy. By continuing to browse this site, you consent to the use of cookies.

Video

Richard Hatherall: How Banks Can Accelerate the Mobile Migration and Improve the Customer Experience

Three steps banks can take to increase digital adoption and improve the customer experience.

  • November 29, 2016

Video

Richard Hatherall: How Banks Can Accelerate the Mobile Migration and Improve the Customer Experience

Why is growth in mobile banking slowing, while use of call centers and branches persists? Richard Hatherall, who leads Bain's Customer Strategy & Marketing practice in Asia-Pacific, shares three steps banks can take to increase digital adoption and improve the customer experience.

Read the Bain Report: Customer Loyalty in Retail Banking—Global Edition 2016

Tags

Want to continue the conversation?

We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results.