Quinn Aldrich is a vice president on the executive team of NPS Prism, Bain's largest data subscription business focused on CX benchmarking. She is based in New York. Quinn has been in consulting for most of her career and with Bain for 6 years.
Within NPS Prism, Quinn leads the global client success and sales organization, leading teams to bring the best of NPS Prism insights and CX expertise to clients across 20 countries. She is passionate about customer strategy and experience and driving positive, tangible changes in the experience that businesses deliver to their end customers. Quinn has enjoyed driving the growth of the Prism business and onboarding and serving over 50 NPS Prism clients since she joined the team 2 years ago.
Prior to NPS Prism, Quinn was a senior manager in consulting at Bain, focused on Customer and Growth Strategy. She worked with a range of companies from Fortune 100 to private equity portfolio companies across industries including Financial Services, Healthcare, and Consumer Goods, focusing on customer strategy and transformation, customer experience and growth strategy.
Beyond client work, she served in People Operations in the New York office and held leadership positions in Women at Bain.
She holds an MBA from the Wharton School of the University of Pennsylvania and an undergraduate degree from University of Virginia.
In her personal time, Quinn spends her time enjoying and exploring New York City with her husband and two young daughters.