Priscilla Dell'Orto
파트너,
Head of our Asia Pacific Customer practice, with extensive experience advising financial services clients on strategy and customer-centric transformation.
Priscilla
전문 분야
Highlights
- Greater China Champion, Customer practice
- Private equity diligence and partner screening expert
- 10+ years’ global firm experience
Priscilla Dell’Orto is the head of our Asia Pacific Customer practice and an active member of our Financial Services practice.
Since joining us in 2010, Priscilla has honed expertise across the customer spectrum, specializing in customer experience, including the Net Promoter System® and NPS Prism, customer journey design, customer-led growth and digital transformation.
Her recent case work, in partnership with life insurance, banking and private equity clients, has also included Agile initiatives, operating model, market entry, IT strategy and cost transformation.
Prior to joining us, Priscilla worked in strategic planning for a leading automotive manufacturer in France and Germany.
She holds an MBA from the New York University Stern School of Business and a bachelor’s degree from Bocconi University.
Recent Insights
- “The 2025 Chinese Personal Luxury Goods Market,” Report, 2026년1월28일
- “AI Won’t Just Cut Costs, It Will Reinvent the Customer Experience,” Brief, 2025년11월10일
- “Customer Behavior and Loyalty in Banking,” Webinar, 2023년8월17일
- “Using AI to Build Stronger Connections with Customers,” HBR.org,2023년8월1일, Article
- “금융 업계 여성 CEO를 위한 선구적인 이니셔티브 ‘스트라토스’ 아태 지역으로 확장,” Press release, 2023년7월13일