Alison Leibovitz
Vice President,
Executive in NPS Prism, Bain's 100+ person CX benchmarking platform.
About Alison
Expertise
Highlights
- 13+ years of Bain experience across 4 different offices
- Founding member of Bain's Seattle (2018) and Denver (2022) offices
- Member of NPS Prism's Executive team and former Associate Partner
Alison Leibovitz is a member of the executive team of NPS Prism, Bain's largest data subscription business focused on CX benchmarking.
Within NPS Prism, Alison oversees the marketing, strategy, and talent teams for the 120-person business. She is passionate about customer experience and has enjoyed helping grow the business from 20 people to where it is today.
Prior to NPS Prism, Alison was an associate partner in our Retail practice. In that role, Alison worked closely with many Fortune 1000 companies and private equity firms. Her work focused on strategy, transformation, customer experience, and due diligence (both corporate and private equity).
Beyond her client work, she is a founding member of our Seattle office (2018) and our upcoming Denver office (2022). She also served as program manager of the Seattle office and has held leadership roles across Women at Bain and recruiting.
She holds an MBA from the Wharton School of the University of Pennsylvania and an undergraduate degree from Davidson College.
In her personal time, Alison is a passionate Colorado native who enjoys spending time outdoors with her husband and two young kids.
Recent Insights
- “Insurers Have a Digital Dilemma: Complex Claims,” Snap Chart, October 2023
- “The Power of Points: Why Redeeming Credit Card Rewards Matters,” Snap Chart, April 2023
- “Let’s Chat: Banking Customer Service Is Going Digital,” Snap Chart, April 2023
- “Streamers Hold Netflix to a Higher Standard. Can It Keep Up?,” Snap Chart, March 2023
- ““Please Don’t Hold”: A Better Banking Call Center Experience,” Snap Chart, February 2023