Nikola Glusac
Partner,
About Nikola
Expertise
Dr. Nikola Glusac leads our Banking practice across Germany, Austria and Switzerland.
With more than 18 years of management consulting experience, Nikola primarily advises banks in strategy development and implementation, as well as in transformation programs and post-merger integrations. He focuses on retail banking, wealth management, the development of customer and distribution strategies, and digital solutions.
Nikola studied business administration at the University of Berlin and received his doctorate from the University of Innsbruck.
Recent Insights
- “Customer Behavior and Loyalty in Banking: Global Edition 2023,” Report, March 2023
- “Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience,” Infographic, December 2021
- “As Digital Banking Takes Off, Hidden Defection of Consumers Is Rampant,” Brief, January 2021
- “Many Banks Have Impressed Customers Recently—Can They Extend This Streak? ,” Brief, November 2020
- “More Digital, More Flex: Retail Banking Behavior amid Covid-19,” Brief, September 2020