About Simon
Simon Heap is a partner in Bain & Company's Silicon Valley office. He leads Bain's global Software practice and holds deep expertise in software business strategy and performance improvement.
Simon focuses primarily in business strategy, operations, performance improvement and transformation across enterprise software, computing equipment, semiconductors and SaaS. He works extensively with companies in these sectors to address go-to-market (GTM) strategy and indirect channels, as well as pricing.
His functional expertise includes salesforce effectiveness, channel strategy, customer loyalty, R&D effectiveness, process reengineering, cost reduction, procurement, IT strategy, organization design and change management.
He also specializes in corporate and business unit strategy, mergers & acquisitions, growth strategy and business turnarounds. He has led and participated in multiple business transformations.
Simon joined Bain in 1988 and has previously worked in the firm's London and Hong Kong offices.
Prior to joining Bain, Simon worked for Associated Engineering PLC.
He earned a MBA from INSEAD, and a MA (Engineering) and MSc (Manufacturing Engineering) from Cambridge University, England.
Recent Insights
- “Retain or Grow: What’s the Right Customer Success Model for Your Software Company? ,” Article, March 2020
- “Hacking Software’s Rule of 40,” Brief, December 2018
- “For software makers, turning cloud's disruption into transformation,” Forbes.com, July 2013, Article
- “Mergers compute in software sector,” Brief, September 2004
- “Regulators cannot stop the urge to merge in software,” The Financial Times, May 2004, Article