IT Performance Improvement / IT Consulting - Bain & Company

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IT Performance Improvement

When IT underperforms, it hurts business performance and hinders innovation. A sluggish IT department limits a company's ability to adapt to shifting market demands, increases the time it takes to release new products and services, and damages customer satisfaction. The pace of change is accelerating; companies need to organize their operations efficiently and ensure they get the most out of their IT investment.

What We Do

We work with our clients to assess opportunities to improve IT performance, identifying the resources and capabilities necessary to ensure lasting results.

Building on Bain's extensive experience in performance improvement and operations consulting, our experts help leaders diagnose and address concerns that their technology organizations are inefficient or ineffective and may therefore be limiting productivity, outcomes and business performance.

Depending on our client's ambitions and goals, we can either help companies focus on reducing costs to streamline IT to perform more efficiently or look to bring costs, capabilities, technology, and governance and alignment to full potential. Working in tandem with our clients, we focus on three aspects of technology performance:

  • Governance and alignment: Are IT efforts and investments focused on what matters most to the business? Specifically, do they address changing consumer preferences and disruptive technologies such as mobile, cloud computing and big data analytics?
  • IT capabilities: Does the organization have the right people and processes to deliver the technology the organization needs to thrive?
  • Technology environment: Is unnecessary complexity impairing agility and responsiveness? Or are there too many siloed efforts that aim to address specific problems without taking corporate strategy into account?

Our Approach

In order to develop and implement solutions to improve technology and business performance, we begin by mapping the extent of the challenges and establishing business context through a thorough IT diagnostic.

With a complete understanding of the project scope, our consultants home in on the highest-value areas within the three main areas of IT performance: governance and alignment, IT capabilities and the technology environment. We then help to lay out a roadmap to bring technology to its optimal future state, including any necessary realignment of business and technology priorities and potential IT operating model improvements.

As with any initiative, implementation and change management are crucial, and we jointly develop a thorough implementation plan and rely upon our Results Delivery® experience to ensure that the changes stick to achieve success.

Client Results

Our Team

Insights

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We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results.