Skip to Content
  • Offices

    Offices

    North & Latin America
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe & Africa
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Middle East
    • Doha
    • Dubai
    • Riyadh
    Asia & Australia
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Global | English

    Select your region and language

    Global
    • Global (English)
    North & Latin America
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Middle East, & Africa
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asia & Australia
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    Main menu

    Industries

    • Aerospace & Defense
    • Agribusiness
    • Chemicals
    • Construction & Infrastructure
    • Consumer Products
    • Financial Services
    • Healthcare & Life Sciences
    • Industrial Machinery & Equipment
    • Media & Entertainment
      Industries
      Media & Entertainment
      • Media Lab
    • Metals
    • Mining
    • Oil & Gas
    • Paper & Packaging
    • Private Equity
      Industries
      Private Equity
      • Due Diligence
      • Exit Planning
      • Firm Strategy & Operations
      • Portfolio Value Creation
    • Social Impact
    • Retail
    • Technology
    • Telecommunications
      Industries
      Telecommunications
      • Capital Expenditure
      • Telco Digital Transformation
    • Transportation
    • Travel & Leisure
    • Utilities & Renewables
  • Consulting Services
    Main menu

    Consulting Services

    • Customer Experience
    • Sustainability
    • Innovation
    • M&A
    • Operations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Strategy
    • AI, Insights, and Solutions
    • Technology
    • Transformation
  • Digital
  • Insights
    Main menu

    Insights

    • Industry Insights
    • Services Insights
    • Bain Books
    • Webinars
    • Bain Futures
    View all Insights
    Featured topics
    • Tariff Response
    • Artificial Intelligence
    • Thriving in Uncertainty
    • Executive Conversations
    • Macro Trends
    • Private Equity Report
    • M&A Report
    • Healthcare Private Equity Report
    • Paper & Packaging Report
    • Technology Report
    • CEO Insights
    • CFO Insights
    • COO Insights
    • CIO Insights
    • CMO Insights
    View all featured topics
  • About
    Main menu

    About

    • What We Do
    • What We Believe
    • Our People & Leadership
    • Client Results
    • Awards & Recognition
    • Global Affiliations
    Further: Our global responsibility
    • Sustainability
    • Social Impact
    • World Economic Forum
    Learn more about Further
  • Careers
    Main menu

    Careers

    • Work with Us
      Careers
      Work with Us
      • Find Your Place
      • Our Work Areas
      • Integrated Teams
      • Students
      • Internships & Programs
      • Recruiting Events
    • Life at Bain
      Careers
      Life at Bain
      • Blog: Inside Bain
      • Career Stories
      • Our People
      • Where We Work
      • Supporting Your Growth
      • Affinity Groups
      • Benefits
    • Impact Stories
    • Hiring Process
      Careers
      Hiring Process
      • What to Expect
      • Interviewing
    FIND JOBS
  • Offices
    Main menu

    Offices

    • North & Latin America
      Offices
      North & Latin America
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe & Africa
      Offices
      Europe & Africa
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Middle East
      Offices
      Middle East
      • Doha
      • Dubai
      • Riyadh
    • Asia & Australia
      Offices
      Asia & Australia
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Global | English
    Main menu

    Select your region and language

    • Global
      Select your region and language
      Global
      • Global (English)
    • North & Latin America
      Select your region and language
      North & Latin America
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Middle East, & Africa
      Select your region and language
      Europe, Middle East, & Africa
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asia & Australia
      Select your region and language
      Asia & Australia
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Main menu
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    • Industries

      • Aerospace & Defense
      • Agribusiness
      • Chemicals
      • Construction & Infrastructure
      • Consumer Products
      • Financial Services
      • Healthcare & Life Sciences
      • Industrial Machinery & Equipment
      • Media & Entertainment
      • Metals
      • Mining
      • Oil & Gas
      • Paper & Packaging
      • Private Equity
      • Social Impact
      • Retail
      • Technology
      • Telecommunications
      • Transportation
      • Travel & Leisure
      • Utilities & Renewables
  • Consulting Services
    • Consulting Services

      • Customer Experience
      • Sustainability
      • Innovation
      • M&A
      • Operations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Strategy
      • AI, Insights, and Solutions
      • Technology
      • Transformation
  • Digital
  • Insights
    • Insights

      • Industry Insights
      • Services Insights
      • Bain Books
      • Webinars
      • Bain Futures
      View all Insights
      Featured topics
      • Tariff Response
      • Artificial Intelligence
      • Thriving in Uncertainty
      • Executive Conversations
      • Macro Trends
      • Private Equity Report
      • M&A Report
      • Healthcare Private Equity Report
      • Paper & Packaging Report
      • Technology Report
      • CEO Insights
      • CFO Insights
      • COO Insights
      • CIO Insights
      • CMO Insights
      View all featured topics
  • About
    • About

      • What We Do
      • What We Believe
      • Our People & Leadership
      • Client Results
      • Awards & Recognition
      • Global Affiliations
      Further: Our global responsibility
      • Sustainability
      • Social Impact
      • World Economic Forum
      Learn more about Further
  • Careers
    Popular Searches
    • Agile
    • Digital
    • Strategy
    Your Previous Searches
      Recently Visited Pages

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      The Edge

      How Asian firms are finding hidden assets

      How Asian firms are finding hidden assets

      In a world of constant change, keeping the future in view has never been more challenging.

      By Chris Zook, Edmund Lin, and Till Vestring

      • min read

      Article

      How Asian firms are finding hidden assets
      en

      While analysts are unsure about how the US economic slowdown will affect Malaysia, local companies should stay focused on the big picture.

      No matter how this market drama plays out, they need to be prepared at all times to weather any change in the business climate. Winning CEOs have learnt this lesson and have a growth strategy in place to ensure the future stays bright.

      Even in the best markets, survival and growth can be a challenge.

      When we looked at companies that made the Fortune 500 list in 1994, our research found that 153 either went bankrupt or were acquired within 10 years while 283 companies out of the 500 faced serious threats to their survival or independence during the decade. However, half of this group met the threats successfully—many did it by joining the ranks of businesses that are redefining their cores.

      It's an approach that has helped companies in Asia as different as South Korea's Samsung, the Chinese-financed trading company Li & Fung, and mobile phone company, Nokia.

      Nearly every large enterprise moves through what might be called the focus-expand-redefine (F-E-R) cycle.

      In the focus phase, companies concentrate on building their core business to its full potential.

      In the expand phase, they take advantage of these capabilities and market positions to move into adjacent markets. But at some point, many companies find growth and profitability starting to decline.

      This is the time to redefine the core. Today, there's little doubt that the F-E-R cycle is in a fast-forward mode as companies face a host of threats—new competitors shaking up entire industries, new technologies lowering costs and shortening product life cycles and capital, innovation and management talent flowing more quickly around the globe.

      Redefinition today is essential. But the issue for executives is how to do it. Some companies resort to moves like pursuing a big merger or leaping into a hot new market.

      But others have found a far less risky alternative—uncovering hidden assets that have been overlooked, undervalued or underutilized and redefining their company around them.

      Most hidden assets fall into three categories—untapped customer insights, undervalued business platforms and underexploited capabilities. Each can provide the foundation on which a company can redefine its core.

      Untapped customer insights can help companies that have taken customers for granted. Many executives readily admit to losing touch with customers.

      In fact, in a recent series of business seminars, less than 25% of participants agreed with the simple statement: "We understand our customers."

      Consider mobile phone maker Nokia, which entered India in 1996. It faced tough market conditions, including intense competition from established players, as well as slow mobile phone growth. Undeterred, Nokia carefully developed customer insights to adapt products to Indian market needs.

      It launched a low-priced, multilingual handset targeted primarily at Indian consumers, who often conduct business in two languages.

      The company also created the Nokia 1100 to attract rural customers—a mobile phone that serves as an alarm clock, a torch (for power cuts), and a radio. This hardy device became a best seller in India and abroad. In just three years, Nokia grew its Indian market share for GSM phones from 46% to 79%.

      Undervalued business platforms also can fuel a transformation.

      After struggling throughout the 1990s, Samsung analysed its assets and came to the surprising discovery that its core semiconductor business was actually an undervalued business platform.

      Samsung flew in plane loads of technical consultants with the goal of becoming the world's best-practice producer at each stage of semiconductor manufacturing.

      Working diligently, Samsung went from "average" to "best" at cycle time for building a new semiconductor fabrication facility, as well as the fastest to get high yields from those plants.

      In the process, Samsung liberated the potential of its inefficient semiconductor platform to fuel its high-end consumer electronics business—and at just the right time. It was also one of the few companies in this sector to possess all the needed technologies, and at a low cost.

      Meanwhile, it began to emphasise innovation, going from being a laggard in the filings of patents to one of the world's leaders.

      Underexploited capabilities represent the last and often the most obscure hidden asset. Given resources and time, companies can combine capabilities to create new properties and powers, with enormous commercial power for change or renewal.

      When Li & Fung, one of the first Chinese-financed trading companies, reached its growth limits, it reinvented itself by exploiting a hidden asset in logistics: its knowledge of and proprietary access to the broad, complex maze of specialised manufacturing plants throughout China.

      Over the past 25 years, Li & Fung has used this intricate knowledge to turn itself into one of the leading logistics-management companies in the world.

      Replicating the success of these Asian companies starts by taking five steps.

      1. Define your most loyal and valuable customers.
      2. Figure out key sources of differentiation, whether they are strengthening or eroding, and why.
      3. Focus on your industry's profit pool and determine where profits can be earned.
      4. Assess your company's capabilities.
      5. Probe your organisation's culture and ask yourself whether that culture is ready for change.

      Finding hidden platforms for growth may also require new ways of looking at your business and the environment in which it competes. Try asking frontline employees for their perspective; they deal with customers every day. Look for ideas outside your four walls.

      Some of the most successful corporate rejuvenations are innovations from another business unit, vendor, customer or even competitor.

      In a world of constant change and distractions, keeping the future in view has never been more challenging.

      Management teams that understand their core, and begin to redefine early enough, still face a difficult task. But with such foresight and action, they substantially increase the odds of success.

      Chris Zook is a Bain & Company partner based in Amsterdam. He is the author of Unstoppable: Finding Hidden Assets to Renew the Core and Fuel Profitable Growth (Harvard Business School Press, 2007). Edmund Lin and Till Vestring, both based in Singapore, are partners in Bain's Southeast Asia practice.

      Authors
      • Headshot of Chris Zook
        Chris Zook
        Advisory Partner, Boston
      • Headshot of Ed Lin
        Ed Lin
        Partner, Singapore
      • Headshot of Till Vestring
        Till Vestring
        Alumni, Singapore
      Contact us
      Related Industries
      • Financial Services
      • Telecommunications
      Related Consulting Services
      • Strategy
      Financial Services
      Six Threats Demand a New Playbook for Banks in Wealth and Asset Management

      AI, direct-to-consumer models, and the return of local priorities are redrawing industry lines.

      Read More
      Top Digital Use Cases by Industry

      Bain’s research identifies the most useful digital applications, including those that offer the best opportunities for competitive advantage.

      Read More
      Financial Services
      Measuring and Modeling Customer Love

      Bain’s Fred Reichheld and Jason Barro share NPS® success stories and what customer experience leaders are doing to benchmark company performance.

      Read More
      Strategy
      Compete, Evolve, Compete Again

      What does it really take to stay relevant when the world refuses to stand still?

      Read More
      Digital Transformation: What Matters Most in Your Sector?

      Bain Digital GPS Benchmark 2021 reveals the most relevant digital applications for business leaders across 10 sectors.

      Read More
      Published in May 2008
      Tags
      • Financial Services
      • Strategy
      • Telecommunications

      How We've Helped Clients

      Sustainability Orange Charts a Bold Course to 2030 and Beyond

      Read case study

      Change Management The change process unlocks potential and profits

      Read case study

      Performance Improvement Transforming a telecommunications giant

      Read case study

      Ready to talk?

      We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

      Stay ahead in a rapidly changing world. Subscribe to Bain Insights, our monthly look at the critical issues facing global businesses.

      *I have read and understand Bain’s Privacy Notice.

      Please read and agree to the Privacy Policy.
      Bain & Company
      Contact us Sustainability Accessibility Terms of use Privacy Modern Slavery Act Statement Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contact Bain

      How can we help you?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      See all offices