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Net Promoter® for People
Inspired, empowered employees go the extra mile to delight customers and keep them coming back. Net Promoter® for People makes that happen by unleashing the energy, enthusiasm and creativity of your workforce.
Net Promoter for People applies the core concepts of the Net Promoter System® to employees in a seamless, integrated approach. It taps undiscovered reservoirs of energy and innovation in your workforce, uniting your entire organization behind the mission to earn maximum customer loyalty.
Typical employee satisfaction efforts fail because they’re top-down, infrequent and inwardly focused. Net Promoter for People puts your employees in charge of shaping their own work environment and provides a systematic way to ensure they get the support they need. It keeps the focus on serving customers while tackling shared issues, challenges and opportunities in a collaborative way.
Armed with the opportunity to take charge of their work environment, your employees will feel a new sense of ownership as they help each other, learn together and share innovative approaches to delivering outstanding customer experiences.
Build a self-directing, self-correcting workforce that learns from feedback, holds itself accountable and instinctively conveys its passion and enthusiasm to your customers
Provide the free flow of information that gives employees a greater sense of mission and managers a way to influence and inspire rather than direct and control
Apply core components of the Net Promoter System to focus your whole organization on earning customer loyalty
Loyal, motivated employees generate higher productivity and innovation, reduce costs and stay longer, boosting customer loyalty and shareholder value
The productivity from inspired employees vs. dissatisfied employees
Reduced employee attrition
Create a culture that earns the passionate loyalty of your customers.
A unique customer experience benchmarking service that provides actionable insights and analysis to guide your creation of game-changing customer experiences.
Use this free tool to understand your employees' experience during this unprecedented time.
Become faster, more flexible, and intensely customer-focused
Deliver a triple play of results: happier customers, employees and shareholders
Because your strategy depends on the skills and traits of the people who execute it.