Bain utilise des cookies pour améliorer la fonctionnalité et la performance de ce site. En poursuivant votre navigation suce site, vous acceptez l’utilisation des cookies. Pour plus d’informations, veuillez-vous référer à notre politique de confidentialité

We have French content available. View French site.

Nous pouvons vous aider

Net Promoter® for People

Inspired, empowered employees go the extra mile to delight customers and keep them coming back, yet our research shows only 19% of employees feel truly satisfied and inspired. Net Promoter® for People unleashes the energy, enthusiasm and creativity of your workforce to fuel productivity and innovation.

Why Bain

Why Bain

  • Net Promoter for People extends Bain’s Net Promoter System®—the industry-standard approach for generating customer loyalty—to employee engagement.
  • We’re the industry leader in helping companies earn customer loyalty and inspire employees: Our The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Consumer-Driven World is the definitive work on the subject.
  • Typical employee satisfaction efforts fail to support real improvement because they’re intermittent and inwardly focused. Net Promoter for People emphasizes customers and spurs continuous action and improvement.
  • We focus on unlocking your employees’ discretionary energy to increase their engagement—and deliver memorable customer experiences.


Notre impact

Notre impact

Our Team


Net Promoter® and Net Promoter System® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. Results Delivery® is a registered trademark of Bain & Company, Inc.

Vous souhaitez continuer cette conversation ?

Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.