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Net Promoter® for People

Inspired, empowered employees go the extra mile to delight customers and keep them coming back, yet our research shows only 19% of employees feel truly satisfied and inspired. Net Promoter® for People unleashes the energy, enthusiasm and creativity of your workforce to fuel productivity and innovation.

Why Bain

Why Bain

  • Net Promoter for People extends Bain’s Net Promoter System®—the industry-standard approach for generating customer loyalty—to employee engagement.
  • We’re the industry leader in helping companies earn customer loyalty and inspire employees: Our The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Consumer-Driven World is the definitive work on the subject.
  • Typical employee satisfaction efforts fail to support real improvement because they’re intermittent and inwardly focused. Net Promoter for People emphasizes customers and spurs continuous action and improvement.
  • We focus on unlocking your employees’ discretionary energy to increase their engagement—and deliver memorable customer experiences.


What to Expect

What to Expect

Our Team


Net Promoter® and Net Promoter System® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. Results Delivery® is a registered trademark of Bain & Company, Inc.

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We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results