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      How we can help

      Results Delivery® Office

      How will you structure and enable change in your organization? Traditional program management offices emphasize control. We emphasize coaching and capability building. The result: a higher capacity for change.

       

      Results Delivery® Office
      • Overview
      • What to Expect
      • Impact
      • Insights
      • Our Team
      • Related Offerings

      Business Transformations That Work

      Business transformations are about continuously reshaping an organization. When they work, they enhance performance, increase efficiency, and create a competitive advantage.

      Learn more

      What to Expect

      What to Expect

      Lead change

      Facilitate leadership teaming, effective decision making and alignment on the program

      Maximize the value

      Set the baseline, track your progress, and achieve the full value promised by your change initiative

      Engage your people

      Inspire the adoption of new behaviors and new standards of performance

      Choreograph the process

      Anticipate and mitigate risk, manage an integrated program and orchestrate line-led execution

      Deliver initiatives

      Embed a common approach, coach teams, build capabilities and support initiatives

      Our Results Delivery Office doesn’t simply report on progress. The primary focus is on anticipating and responding to risk, and providing the right coaching to keep your change efforts on track.

      We work closely with you to develop your organization’s ability to change, and to make sure the changes stick. Our expertise is complemented by a rich toolset, including ARCSM, a powerful, cloud-based transformation management tool that provides seamless visibility into every facet of change realization. This easy-to-use, highly visual tool lets you focus on what matters most: results.

      Another core component of Results Delivery Office is Engage for Results, a powerful way to ensure that your entire organization feels informed, heard and connected. We do this by foregoing a traditional communications plan in favor of a carefully tailored approach that “de-averages” your workforce and acknowledges that different groups will be affected by change in different ways, and therefore require different messaging and outreach. We help you build robust feedback mechanisms and tap into formal and informal networks, to foster the connectedness so critical to the success of your change efforts.

      We have supported 1,200 Results Delivery Offices around the world, enabling companies to successfully execute thousands of change management initiatives, while boosting employee NPS® scores by 15+ points.

      Read more Read less

      Our Impact

      Our Impact

      2x

      more likely to achieve the desired results

      25%

      more likely to achieve the value capture faster than expected

      2x

      more likely to sustain the results after completion

      Our Client Results

      Chemicals

      Mobilization Efforts Help a Chemical Company Implement and Sustain 15% Cost Reduction
      Results Delivery Office implements cost reductions and embeds positive behavioral changes

      Transformation

      An IT Distribution Company Champions Change But Stays True to its Customers
      Tech Data focused on three key pillars to keep its transformation on track.
      See more

      Our Insights

      Change Management
      Rocket Fuel for Complex Change
      In today’s business environment, two steps can help companies achieve the change they need.
      Article
      Change Management
      That’s What Friends Are For
      Addressing the human need for friendship and connection is a critical component of change management.
      Article
      Change Management
      It's 8-to-1 against Your Change Program: How to Beat the Odds
      The most successful change programs often have five principles in common.
      Managing Change Blog
      Change Management
      Red Is Good: Why Smart Leaders Question the Green in Performance Dashboards
      By embracing red results on your performance dashboard, you nurture the kind of problem solving and collaboration that leads to the best results.
      Managing Change Blog
      See More

      Behold the Bold: Stories of bold digital transformation

      Our Results Delivery Consultants

      Headshot of Pete Hultman

      Pete Hultman Partner San Francisco

      Headshot of Adrian Gruin

      Adrian Gruin Partner New York

      Headshot of Kevin Murphy

      Kevin Murphy Partner Washington, DC

      Headshot of Richard Fleming

      Richard Fleming Partner Sydney

      Headshot of Luis Otoya

      Luis Otoya Partner Los Angeles

      Headshot of Neysa Colizzi

      Neysa Colizzi Partner Chicago

      Headshot of Melissa Burke

      Melissa Burke Practice Executive Vice President Raleigh

      Headshot of Federico Piro

      Federico Piro Partner Dubai

      See more

      Related Offerings

      Change Management and Implementation

      Change Management and Implementation

      Because changeability is the new superpower

      Read More

      Change Power Index®

      Change Power Index®

      A fast and effective tool that measures your organization’s ability to change and benchmarks you against best-in-class companies.

      Read More

      Co-creation and Team Collaboration

      Co-creation and Team Collaboration

      Don’t let the urgent crowd out the important. Unleash the power of your people with our unique Co-creation and Team Collaboration program. It’s a highly effective way to generate the ideas and insights that fuel growth.

      Read More

      ARC℠ by Bain

      ARC℠ by Bain

      Action Results Collaboration® ARC is a state-of-the-art transformation management tool that is fast, flexible, and secure.

      Read More

      Bain Academy℠

      Bain Academy℠

      We provide customized learning experiences led by Bain experts who combine deep domain knowledge with real-world perspectives.

      Read More

      Ready to talk?

      We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

      Net Promoter®, NPS®, NPS Prism®, Net Promoter System®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ is a service mark of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. ARC℠ and Bain Academy℠ are service marks and Change Power Index®, Action Results Collaboration®, and Results Delivery® are registered trademarks of Bain & Company, Inc.

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