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Results Delivery® Office

How will you structure and enable change in your organization? Traditional program management offices emphasize control. We emphasize coaching and capability building. The result: a higher capacity for change.

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Lead change

Facilitate leadership teaming, effective decision making and alignment on the program

Maximize the value

Set the baseline, track your progress, and achieve the full value promised by your change initiative

Engage your people

Inspire the adoption of new behaviors and new standards of performance

Choreograph the process

Anticipate and mitigate risk, manage an integrated program and orchestrate line-led execution

Deliver initiatives

Embed a common approach, coach teams, build capabilities and support initiatives

Our Results Delivery Office doesn’t simply report on progress. The primary focus is on anticipating and responding to risk, and providing the right coaching to keep your change efforts on track.

We work closely with you to develop your organization’s ability to change, and to make sure the changes stick. Our expertise is complemented by a rich toolset, including ARC^SM, a powerful, cloud-based transformation management tool that provides seamless visibility into every facet of change realization. This easy-to-use, highly visual tool lets you focus on what matters most: results.

Another core component of Results Delivery Office is Engage for Results, a powerful way to ensure that your entire organization feels informed, heard and connected. We do this by foregoing a traditional communications plan in favor of a carefully tailored approach that “de-averages” your workforce and acknowledges that different groups will be affected by change in different ways, and therefore require different messaging and outreach. We help you build robust feedback mechanisms and tap into formal and informal networks, to foster the connectedness so critical to the success of your change efforts.

We have supported 1,200 Results Delivery Offices around the world, enabling companies to successfully execute thousands of change management initiatives, while boosting employee NPS^® scores by 15+ points.

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