Richard Hatherall - Management Consultant - Bain & Company

Bain uses cookies to improve functionality and performance of this site. More information can be found in our Privacy Policy. By continuing to browse this site, you consent to the use of cookies.

Richard Hatherall

Partner, Hong Kong

About Richard

Richard Hatherall is a partner in Bain & Company's Hong Kong office. He leads Bain's Asia-Pacific Customer Strategy & Marketing practice and is a member of Bain's Financial Services practice.

Richard has 20 years of strategy consulting experience across the UK, North America and Asia-Pacific.

Richard is an expert in customer loyalty and customer experience transformation. He has supported customer-led transformation programs for leading financial services and telecommunications companies in the UK, Australia and across Asia.

Richard's experience spans a wide range of industries with a primary focus on financial services, where he has deep expertise in retail banking, business banking, general and life insurance and wealth management. He specializes in customer loyalty, customer experience, customer segmentation, growth strategy, pricing, change management and performance improvement.

He is a graduate of Cambridge University, where he studied economics.

Recent Insights

Want to continue the conversation?

We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results.