Jens Engelhardt
Partner,
Sobre o Jens
Experiência
Dr. Jens Engelhardt is an expert in Bain's Customer Strategy & Marketing, Telecommunications and Banking practices.
He has more than 15 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications and banking industry and holds deep expertise in the areas of customer experience and digitalization. He is also the EMEA leader for our Bain Simple & Digital and Marketing & Customer Experiense solutions.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
Recent Insights
- “A experiência é o novo produto. Saiba como gerenciá-la,” Brief, junho 27, 2023
- “How Digital Done Right Pays Off for Retail Banks,” Webinar, fevereiro 25, 2021
- “How Digital Done Right Pays Off for Retail Banks,” Brief, outubro 23, 2020
- “Digital Service Acceleration during the Crisis and Beyond,” Webinar, junho 15, 2020
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Brief, maio 01, 2019
- “Jens Engelhardt: Firing Up the Customer Experience Factory,” Video, janeiro 03, 2019
- “Jens Engelhardt: Experience Is the New Product; Here's How to Manage It,” Video, janeiro 03, 2019
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, junho 13, 2018
- “Firing Up the Customer Experience Factory,” Brief, junho 13, 2018
- “Jens Engelhardt: Simple and Digital,” Video, dezembro 15, 2017
- “Loyalty in the telecommunication market: What customers really expect,” Brief, maio 18, 2015