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      Luiza Mattos

      Partner,

      São Paulo
      Headshot of Luiza Mattos
      Entre em contato

      Sobre o Luiza

      Experiência

      • Financial Services
      • Healthcare & Life Sciences
      • Customer Experience
      • Digital
      • Net Promoter System®

      Destaques

      • Líder das práticas de Saúde e Customer Experience na América do Sul

      Luiza Mattos lidera as práticas de saúde e experiência do consumidor para a América do Sul.

      Luiza é apaixonada por desenvolver estratégias para entregar as melhores soluções de forma sustentável para seus clientes. Ela tem experiência em cuidados primários e prestadores de serviços hospitalares, bem como todo ecossistema da área de saúde, criando importantes estudos sobre como avançar o sistema de saúde no Brasil.

      Luiza apoia os clientes no desenvolvimento de jornadas com o objetivo de oferecer experiências únicas via omnichannel, tecnologia e métricas robustas. Ela é uma entusiasta de transformações digitais  usando abordagens de cocriação Agile, Human-Centric e Design Thinking.

      É responsável pelo Womxn@Bain na América do Sul, se dedicando a promover a equidade de gênero e desenvolver a liderança feminina jovem - tanto na Bain quanto no mundo corporativo. Para isso, desenvolve estudos e pesquisas para promover mais mulheres em posições de liderança.

      Luiza possui mestrado em Gestão com foco em Negócios da Informação (Coppead Management School, Brazi) e MBA em Finanças, Operações e Marketing na Wharton School, University of Pennsylvania, EUA). É graduada em Engenharia Eletrônica e de Computação pela Universidade Federal do Rio de Janeiro.

      Related Profiles
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      • Headshot of Thiago Delfino
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      Recent Insights

      • “Covid-19: The View from Brazil,” The Customer Confidential Podcast,maio 14, 2020, Podcast
      • “Sem atalhos: o caminho para a representatividade da mulher no topo e o valor para as empresas,” Brief, dezembro 12, 2024
      • “Menos reuniões, modelos operacionais mais simples,” Article, dezembro 07, 2022
      • “A Trama do pertencimento: Como tecer uma cultura inclusiva na América do Sul?,” Webinar, novembro 22, 2022
      • “A Trama do Pertencimento: Como tecer uma cultura inclusiva na América do Sul?,” Report, novembro 18, 2022

      Quer saber mais?

      Ajudamos líderes do mundo todo a lidar com desafios e oportunidades cruciais para suas organizações. Juntos, criamos mudanças e resultados duradouros.

      Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

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