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Omnichannel Strategy

E-commerce is big, but the most valuable customers for brands and retailers typically browse, buy and expect services both online and offline. Bain Omnichannel Strategy helps your company seamlessly integrate physical and digital worlds to deliver outstanding and often previously unimaginable customer experiences that lead to profitable growth.

Why Bain

Why Bain

Bain is a thought leader on major omnichannel topics, including the future of shopping, the modern retail organization, the power of omnichannel stores and the modern retail supply chain.
We have unparalleled experience working with leading retailers and brands to develop and deliver their omnichannel strategies, including adoption of Agile methodologies to fuel speed of innovation.
Our comprehensive, collaborative approach helps you structure your thinking and strategy around all of the complexities of omnichannel.

Notre impact

Notre impact

Vision

A clear strategy, including omnichannel ambition and priority action charters.

Capabilities

An understanding of the operational, infrastructure and organizational capabilities required to deliver your strategy.

Ways of working

New ways of working and new critical skills to ensure speed of innovation and that changes stick.

Our Omnichannel Strategy Consultants

Anastassia Dobrinevskaia Associate Partner Munich

Wooseok Shin Associé Seoul

Lorenzo Ruggieri Associé Milan

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Our Insights on Omnichannel Strategy

Elements of Value®

A Brilliant Recovery Shapes Up: The Global Diamond Industry 2021–22

Our 11th annual report looks at the pandemic’s effects, the industry’s impressive recovery, and the possibilities ahead.

Omnichannel Strategy

Brilliant Under Pressure: The Global Diamond Industry 2020–21

Our tenth annual report looks at performance in 2019, reviews the effects of the Covid-19 pandemic in 2020, and updates our long-term outlook for the diamond industry through 2030.

Omnichannel Strategy

Ten Resolutions to Ring in the Future of Retail

Retailers can thrive in the extraordinary uncertainty of 2021 and beyond with 10 New Year’s resolutions.

Related Offerings

Consumer Lab

Gain a better understanding of consumers with a holistic view of how they live today—and how they’ll likely live tomorrow.

Digital Strategy

A winning digital strategy balances today’s needs with tomorrow’s opportunities. We apply our "Today Forward, Future Back" approach to deliver immediate, tangible benefits that propel you into your digital future.

Org Navigator

Great organizations are made, not born. Org Navigator helps you take stock of where you stand, prioritize necessary changes, chart a pragmatic path forward and measure your progress.

Pricing Capability X-Ray

Pricing Capability X-Ray

Nothing boosts profits like smarter pricing. Get started with a fast, flexible assessment that quickly reveals your strengths and weaknesses.

Retail Media Networks

Retail Media Networks

As advertising dollars continue to migrate to digital channels, retail media networks are a powerful way for retailers to tap into new revenue sources and for consumer products companies to reach consumers in new ways.

Technology Merger Integration

Technology Merger Integration

Technology integration is a critical element of any merger or acquisition—and one of the most daunting. We help you avoid risks and transform this challenge into a significant source of deal value and competitive advantage.

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