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Video

Mark Judah: Simple and Digital

How to increase loyalty and make it easier for employees to do the right thing for customers.

Video

Mark Judah: Simple and Digital
en

Forward-looking banks are responding to demands that they become more digital by reengineering the customer experience and their cost base. Mark Judah, a partner in the Financial Services practice, describes how simple and digital redesign of customer episodes can increase loyalty and make it easier for employees to do the right thing for customers.

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