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Alexandre Mercier

Practice Director,

New York

À propos de Alexandre

Alexandre Mercier is a practice director in our Telecommunications, Media & Entertainment and Customer Strategy & Marketing practices, based in New York.

His primary clients include major US broadband, video and voice carriers, as well as global media conglomerates and content providers. His recent engagements have spanned global and regional strategy, as well as customer experience transformation, the Net Promoter System® (NPS) and consumer commercial excellence/base management.

He has also led multiple commercial due diligences for private equity firms, focusing on the telecommunications, media and technology spheres.

Alexandre holds a Master in Management from ESCP Europe (Paris, France).

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Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.