Snap Chart Customers Prefer Digital Banks’ Basic Accounts To strengthen loyalty, traditional banks can modernize their legacy technology and center the account experience around users’ priorities. Par Alessandro Magarini Montenero, Anna Krementz, Maureen Burns, et Eduardo Roma Snap Chart Customers Prefer Digital Banks’ Basic Accounts en NPS Prism® Our cloud-based customer experience benchmarking service provides actionable insights and analysis that guide your creation of game-changing customer experiences. First published in avril 2025 Mots clés Banking Customer Experience Net Promoter System® NPS Prism® Services Financiers
