Stanford Swinton is a partner in Bain & Company's New York and London offices. He is a member of the firm's Customer Strategy & Marketing, Financial Services and Telecommunications, Media and Technology practices.
Stan has more than 10 years of consulting experience and has developed distinctive expertise in customer-led transformation. He has led or advised on multiple large-scale customer experience transformation and Net Promoter System® implementation projects for clients across North America, EMEA and Asia Pacific.
Stan's customer credentials span a number of industries, including financial services, telecommunications, industrials, healthcare and consumer products. He has also led a number of Bain's IP development initiatives around Net Promoter System and customer strategy.
Stan is an Oxford University graduate and MBA and previously worked for another global consulting firm as a manager focused on customer strategy and operational excellence.
- “As Retail Banks Leak Value, Here's How They Can Stop It,” Rapport, 18 novembre 2019
- “In Search of Customers Who Love Their Bank,” Rapport, 14 novembre 2018
- “Coping with the Challenge of Open Banking,” Etude, 7 février 2018
- “Great Customer Experience Requires More Than Just a Script and a Score,” CX Cafe, 3 juin 2016, Article