Jens Engelhardt
파트너,
Jens
전문 분야
- 금융 서비스
- 기술
- 뱅킹
- 텔레콤
- 고객 전략 및 마케팅
- Customer Experience
- Digital Transformation
- Net Promoter®
Dr. Jens Engelhardt is an expert in Bain's Customer Strategy & Marketing, Telecommunications and Banking practices.
He has more than 15 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications and banking industry and holds deep expertise in the areas of customer experience and digitalization. He is also the EMEA leader for our Bain Simple & Digital and Marketing & Customer Experiense solutions.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
Recent Insights
- “How Digital Done Right Pays Off for Retail Banks,” Webinar, 2021년2월25일
- “How Digital Done Right Pays Off for Retail Banks,” Brief, 2020년10월23일
- “Digital Service Acceleration during the Crisis and Beyond,” Webinar, 2020년6월15일
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Brief, 2019년5월1일
- “Jens Engelhardt: Firing Up the Customer Experience Factory,” Video, 2019년1월3일
- “Jens Engelhardt: Experience Is the New Product; Here's How to Manage It,” Video, 2019년1월3일
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, 2018년6월13일
- “Experience Is the New Product; Here's How to Manage It,” Brief, 2018년6월13일
- “Firing Up the Customer Experience Factory,” Brief, 2018년6월13일
- “Jens Engelhardt: Simple and Digital,” Video, 2017년12월15일
- “Loyalty in the telecommunication market: What customers really expect,” Brief, 2015년5월18일