Industry
Retail
Retail
Achieve the scale and profit diversification essential for Retail Convergence
Industry
Achieve the scale and profit diversification essential for Retail Convergence
The fast-changing world of retail demands adaptability. And our retail consultants know what it takes to stay out front. We pioneered the omnichannel concept a decade ago, and since then have been at the forefront of defining the Future of Retail.
We're now entering the age of Retail Convergence, in which we see traditional incumbent retailers and digital natives battling for the same customers, talent, profit pools, and shareholders. This convergence—coupled with new waves of technology, proliferating consumer touchpoints, and table stakes sustainability agendas—accelerates the urgency for all players to transform their core retail and digital capabilities.
We have a proven track record of delivering measurable results, including increased sales, reduced costs, improved customer experience, impactful innovation, and higher shareholder value. Leveraging our proprietary analytics, software platforms, and deep customer insights, we help leading retailers around the world use data, technology, and shopper trends to navigate uncertainty and leapfrog the competition.
Let us help you refine your retail strategy in order to:
We collaborate with you to ensure you win with all stakeholders—customers, communities, NGOs, employees, suppliers, and shareholders—as you future-proof your business. To do so, we prioritize building diverse and inclusive teams that collaborate with a broad ecosystem of industry leaders, including the National Retail Federation and The Consumer Goods Forum. These partnerships, along with our expert executive networks and proprietary data and software tools, uniquely position us to solve your most demanding challenges.
We help grocery organizations across the industry ensure their strategy both realizes near-term results and positions them to win in the future.
As the preeminent thought leader in fashion and luxury goods we have helped hundreds of companies in every category tailor winning strategies to gain a competitive edge.
The pace of innovation in the restaurant industry has accelerated. Rapid shifts in consumer behavior and digital technology are forcing companies to reinvent every facet of the business.
As retail thought leaders, we’ve always had our fingers on the pulse of the industry’s evolution. Today we see signs of a new Retail Convergence, as emerging winners combine the perfect execution of retail incumbents with the innovative power of digital natives. Our retail consulting teams can show you how to disrupt your own business and evolve in anticipation of new disruptions. Our Future of Retail ecosystem encompasses four key areas:
Retailers preparing for the season can tap data and insights to stay competitive. Our annual series breaks down what’s driving our holiday shopping outlook—including monthly retail sales updates, pulse checks on consumer confidence, and trends—and outlines tips to help retailers weather the snowstorm.
Access this season's insightsof the top 50 global retailers have worked with us in the past decade
Do we truly know our consumers—how they live, work, and shop? Are our tech and data skills good enough? Are we struggling with profitability or with finding the funds to invest in key projects?
Our Future of Retail diagnostic sheds light on these and related critical questions so you can develop a winning strategy and take all the right actions to succeed. No matter your starting point, we can help you assess where you are today and map the most efficient journey to your ideal end state.
The Future of Retail diagnostic is a fast, flexible assessment powered by highly curated data and benchmarking capabilities. It evaluates your company and identifies gaps to best practices on seven key pillars:
The Future of Retail diagnostic generates visually rich results that include:
Do we truly know our consumers—how they live, work, and shop? Are our tech and data skills good enough? Are we struggling with profitability or with finding the funds to invest in key projects?
Our Future of Retail diagnostic sheds light on these and related critical questions so you can develop a winning strategy and take all the right actions to succeed. No matter your starting point, we can help you assess where you are today and map the most efficient journey to your ideal end state.
The Future of Retail diagnostic is a fast, flexible assessment powered by highly curated data and benchmarking capabilities. It evaluates your company and identifies gaps to best practices on seven key pillars:
The Future of Retail diagnostic generates visually rich results that include:
Harness the power of generative AI to transform your business
Learn More