Chris joined the firm in 1993 and became a partner in 2000. He began his career with Bain in San Francisco before moving to Australia in 1998. He led Bain's Telecommunications practice in Asia from 2002 until 2009 and is currently a member of Bain's global Board of Directors.
Chris has worked with clients in many different industries, with an emphasis on service-oriented sectors such as telecommunications, utilities and transportation. He has specialized in projects addressing growth strategy, customer experience improvement and broad-based transformational change.
Prior to joining Bain & Company, Chris held several sales and marketing roles in the computer and consumer products industries. He earned an MBA (honors) from IMD in Lausanne, Switzerland and a Bachelor of Commerce from Otago University in New Zealand, where he graduated with first class honors in marketing management.
- “Transforming a Company by Learning to Love Customers,” Brief, August 2015
- “Lessons from the giant slayers,” Article, June 2005
- “Unbundling Distribution and Supply (Decoupler la Distribution et la Fourniture),” Brief, June 2004
- “Making Change Stick,” Article, September 2003
- “Trouble for Telecom Upstarts,” Article, July 2002