Corrie Carrigan is a partner in Bain & Company's Chicago office. She is a leader in Bain's Performance Improvement practice and is the Contact Center product leader for the Americas. She is also an expert in the firm's Healthcare and Financial Services practices.
Corrie has more than 15 years of management consulting experience, advising clients across a range of industries on their biggest opportunities and challenges.
While at Bain, she has worked with clients on a diverse range of topics including operating model design, cost reduction, labor optimization, digital strategy, merger integration and business unit strategy. She holds deep expertise in contact center operations and strategy.
Prior to joining Bain in 2004, Corrie helped to launch a niche consulting firm focused on contact center strategy and operations, where she worked for seven years.
Corrie received her MBA from the University of Chicago Graduate School of Business, where she received the Dean's Service Award and the Dean's Award of Distinction. She graduated with honors from Duke University.
- “Bank Contact Centers: Dial 'T' for Transformation,” Brief, January 2017
- “Escaping the Doom Loop in Contact Center Operations,” Brief, September 2015