Analyst, TSG Support
Description & Requirements
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
THE ROLE
The Associate position at Bain is a technical support role that is responsible for aiding employees with IT-related issues and problems. The Associate will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems. They will also be responsible for maintaining an accurate inventory database and repair log, enforcing IT guidelines and policies, managing user accounts and permissions, coordinating off-site repairs with external vendors, and supporting the development of end user training programs. This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software.
WHAT YOU’LL DO
- Serve as the primary contact for IT related problems and issues for Bain employees
- Install, configure, and upgrade software and operating systems
- Investigate, troubleshoot and resolve hardware and software problems on computer systems
- Maintain accurate inventory database, repair log and activity log
- Enforce IT guidelines and policies
- Manage user accounts and set permissions
- Coordinate off-site repairs with external vendors
- Work with other IT staff to test new applications and upgrades
- Support development of end user training programs
ABOUT YOU
- Up to 2 years of experience in a technical support or customer service role, including experience with Microsoft Office setup and configuration
- Demonstrated interest and aptitude in technology and technical issues
- Communicate well with customers and members of the team, display a confident and self-motivated approach
- Strong time management and prioritization skills in a multi-tasking environment
- Ability to work well in a team environment, support other members of the IT team as they support our customers
- Ability to be calm and think clearly under pressure
- Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches
- Previous corporate experience is preferred
- Experience in a customer service or technical support role
- Associate's/bachelor’s degree or an equivalent combination of education, training and experience
- Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues