Companies are keen to realize the many advantages that automation can provide, yet their efforts often prove disappointing. Bain Partner Michael Heric discusses the issues that companies need to confront to craft the right automation strategy for their needs, and keep those efforts firmly on track to achieve the full potential they promise. 

As the Covid-19 pandemic continues to reshape how work gets done, companies are exploring a wide range of promising automation opportunities. Building the organizational muscle to strategically explore, implement and deploy the right solutions can prove transformative.  One key lesson: experience counts. Companies are four times more likely to achieve cost savings of 20% or more from their automation efforts if they have an established track record of pursuing such projects.