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Australian Consumers during Covid-19: Lessons Learned

Short-term changes to ways of living amid the pandemic could give rise to longer-term consumer trends.

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Australian Consumers during Covid-19: Lessons Learned
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Net Promoter Score measures customer experience and predicts business growth. Net Promoter®, Net Promoter System®, Net Promoter Score®, NPS® and NPS Prism® are registered trademarks and service marks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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As the global pandemic deepens and the human cost of Covid-19 rises, the novel coronavirus outbreak is sending shocks through the world economy. But across industries, companies can take action now to protect their employees and customers and minimize the economic damage.

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