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Two months after the first case of Covid-19 was reported in the United States, and just weeks into the disease’s full-force breakout, medical providers are quickly adjusting how they care for patients. According to a survey conducted by Bain & Company during the fourth week of March, the most dramatic shift has come in telehealth, with nearly 80% of respondents reporting its increased use. Bed capacity is being added, nonurgent treatment is moving out of hospitals, and physicians are being redeployed within hospitals to areas of higher need. Hospitals in New York City, the current epicenter of the US outbreak, are directly helping clinicians with such steps as modifying hours and staggering shifts, adding support like free meals, and expanding mental health resources.
Joshua Weisbrod leads Bain’s Healthcare practice in the Americas and is a partner based in New York. Michael Brookshire is a partner in Bain’s Healthcare practice and is based in Dallas. Erin Ney is a board-certified internist and an expert manager in Bain’s Healthcare practice based in Boston.
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First published in aprile 2020