Tom Springer
Alumni,
Profilo di Tom
Competenze
Mining the Big Data Opportunity in Customer Loyalty
Advanced analytics are creating exciting new ways for companies to deepen customer relationships, says Bain Partner Tom Springer.
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Recent Insights
- “Tom Springer: The Future of Feedback,” Video, novembre 2017
- “The Future of Feedback: Sometimes You Don't Have to Ask,” Brief, luglio 2017
- “Mining the Big Data Opportunity in Customer Loyalty ,” The Customer Confidential Podcast,maggio 2017, Podcast
- “Five Ways to Increase Your Cross-Selling,” HBR.org,novembre 2016, Article
- “Reinvigorate Cross-Selling,” Brief, ottobre 2016