HBR.org Using AI to Build Stronger Connections with Customers Using AI to Build Stronger Connections with Customers Smart companies are using AI to enhance—not automate—the customer experience. 글 Maureen Burns, Sharona Sankar-King, Priscilla Dell'Orto, and Eduardo Roma 2023년8월1일 읽기 소요시간 Article Using AI to Build Stronger Connections with Customers en 태그 Artificial Intelligence Artificial Intelligence Insights CMO Insights Connected Customer Customer Experience Vector℠ 고객 전략 및 마케팅 금융 서비스 어드밴스드 애널리틱스