HBR.org Using AI to Build Stronger Connections with Customers Using AI to Build Stronger Connections with Customers Smart companies are using AI to enhance—not automate—the customer experience. 著者：Maureen Burns, Sharona Sankar-King, Priscilla Dell'Orto, and Eduardo Roma First published on 8月 01, 2023 min read Article Using AI to Build Stronger Connections with Customers Progress: en Tags Artificial Intelligence Artificial Intelligence Insights CMO Insights Connected Customer Customer Experience Digital アドバンスド・アナリティクス 金融サービス 顧客戦略、マーケティング
