HBR.org Using AI to Build Stronger Connections with Customers Using AI to Build Stronger Connections with Customers Smart companies are using AI to enhance—not automate—the customer experience. 著者：Maureen Burns, Sharona Sankar-King, Priscilla Dell'Orto, and Eduardo Roma 2023年8月1日 min read 記事 Using AI to Build Stronger Connections with Customers en Tags Artificial Intelligence Artificial Intelligence Insights CMO Insights Connected Customer Customer Experience アドバンスド・アナリティクス デジタル・トランスフォーメーション 金融サービス 顧客戦略、マーケティング
