Customer loyalty in retail banking: North America 2010
by Bain's Global Financial Services practice
Bain & Company
Loyalty leaders among banks enjoy a higher growth rate and a lower cost of funds than price leaders. And while affluent customers generally give banks poor ratings, an affluent promoter is worth $9,500 more than a detractor over the life of his or her banking relationship. Bain & Company's survey of more than 89,000 North American bank customers shows that, with the right steps, even large banks can earn their customers' loyalty—and reap the economic rewards.
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Value creation becomes more important than ever
by Bain partners Alan Hirzel, Charles Tillen and senior director of Bain's private equity practice, Catherine Lemire
Buyouts
Leverage and ever-expanding price-earnings multiples no longer guarantee superior private equity returns. In today's economy, the PE firms that create value are portfolio activists. Firms that get involved early and effectively in the management of their portfolio companies deliver returns that are more than double those of firms that fail to do so.
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