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Energia e Risorse Naturali

Utilities Can Power Growth Through a Better Customer Experience

Top performers turn everyday interactions into loyalty, lower costs, greater revenue streams, and stronger reputations.

Servizi Finanziari

When Bots Say No, Customers Don’t Let Go

For complex service episodes, a machine’s answer often feels hollow. To earn trust and loyalty, companies need human agents in the loop—backed by AI.

Servizi Finanziari

How Banks Can Tease Out the Loyalty Metrics That Matter

Measuring performance on the key episodes for a bank’s customers allows the bank to focus on investments that will improve loyalty—and its economics.

Servizi Finanziari

Customers Prefer Digital Banks’ Basic Accounts

To strengthen loyalty, traditional banks can modernize their legacy technology and center the account experience around users’ priorities.

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