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金融サービス

After Years of Customer Loyalty Programs in Insurance, What Works, and What’s Next?

Based on Bain’s 10 years of research, five themes describe the progress and challenges of earning customers’ advocacy in an increasingly digital experience.

ヘルスケア

Healthcare IT Hits a Speed Bump

Despite the slowdown in dealmaking in 2023, healthcare IT retains its appeal to private equity investors.

金融サービス

Insurers Have a Digital Dilemma: Complex Claims

Americans are turning to digital channels for some home and auto insurance needs, but other areas have proven more complicated.

航空、運輸

How US Airlines Can Soar Above Summer Travel Frustrations

Timely notifications and quick resolutions can keep customers happy amid inevitable schedule disruptions.

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