Skip to Content
  • Uffici

    Uffici

    Nord e Sud America
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europa, Medio Oriente e Africa
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Doha
    • Dubai
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Riyadh
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Asia e Australia
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    Guarda tutti gli uffici
  • Alumni
  • Media Center
  • Iscriviti
  • Contattaci
  • Italy | Italiano

    Seleziona il tuo Paese e la tua lingua

    Global
    • Global (English)
    Nord e Sud America
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europa, Medio Oriente e Africa
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asia e Australia
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Contrassegna il contenuto che ti interessa e verrà salvato qui. Potrai leggerlo o condividerlo in seguito.

    Explore Bain Insights
  • Settori
    Menu principale

    Settori

    • Aerospazio e Difesa
    • Agribusiness
    • Chimica
    • Infrastrutture e Costruzioni
    • Beni di Largo Consumo
    • Servizi Finanziari
    • Sanità
    • Macchinari Industriali
    • Media & Intrattenimento
    • Industria Metallurgica
    • Industria Mineraria
    • Petrolio e Gas
    • Industria Cartaria e Packaging
    • Private Equity
    • Settore Sociale & Pubblico
    • Retail
    • Tecnologia
    • Telecomunicazioni
    • Compagnie Aeree & Trasporti
    • Viaggi e Svago
    • Utility e Rinnovabili
  • Servizi di Consulenza
    Menu principale

    Servizi di Consulenza

    • Customer Experience
    • ESG
    • Innovation
    • M&A and Divestitures
    • Operation
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Strategia
    • IA, Approfondimenti e Soluzioni
    • Tecnologia
    • Trasformazione
  • Digital
  • Tematiche
  • Informazioni su Bain
    Menu principale

    Informazioni su Bain

    • Che Cosa Facciamo
    • Quello in Cui Crediamo
    • Le Nostre Persone e la Leadership
    • Risultati
    • Premi e Riconoscimenti
    • Organizzazioni Globali
    Further: Our global responsibility
    • Diversità e Inclusione
    • Social Impact
    • Sustainability
    • World Economic Forum
    Learn more about Further
  • Careers
    Menu principale

    Careers

    • Work with Us
      Careers
      Work with Us
      • Find Your Place
      • Our Work Areas
      • Integrated Teams
      • Students
      • Internships & Programs
      • Recruiting Events
    • Life at Bain
      Careers
      Life at Bain
      • Blog: Inside Bain
      • Career Stories
      • Our People
      • Where We Work
      • Supporting Your Growth
      • Affinity Groups
      • Benefits
    • Impact Stories
    • Hiring Process
      Careers
      Hiring Process
      • What to Expect
      • Interviewing
    FIND JOBS
  • Uffici
    Menu principale

    Uffici

    • Nord e Sud America
      Uffici
      Nord e Sud America
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europa, Medio Oriente e Africa
      Uffici
      Europa, Medio Oriente e Africa
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Doha
      • Dubai
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Riyadh
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Asia e Australia
      Uffici
      Asia e Australia
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    Guarda tutti gli uffici
  • Alumni
  • Media Center
  • Iscriviti
  • Contattaci
  • Italy | Italiano
    Menu principale

    Seleziona il tuo Paese e la tua lingua

    • Global
      Seleziona il tuo Paese e la tua lingua
      Global
      • Global (English)
    • Nord e Sud America
      Seleziona il tuo Paese e la tua lingua
      Nord e Sud America
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europa, Medio Oriente e Africa
      Seleziona il tuo Paese e la tua lingua
      Europa, Medio Oriente e Africa
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asia e Australia
      Seleziona il tuo Paese e la tua lingua
      Asia e Australia
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Menu principale
    Saved items (0)

    You have no saved items.

    Contrassegna il contenuto che ti interessa e verrà salvato qui. Potrai leggerlo o condividerlo in seguito.

    Explore Bain Insights
  • Settori
    • Settori

      • Aerospazio e Difesa
      • Agribusiness
      • Chimica
      • Infrastrutture e Costruzioni
      • Beni di Largo Consumo
      • Servizi Finanziari
      • Sanità
      • Macchinari Industriali
      • Media & Intrattenimento
      • Industria Metallurgica
      • Industria Mineraria
      • Petrolio e Gas
      • Industria Cartaria e Packaging
      • Private Equity
      • Settore Sociale & Pubblico
      • Retail
      • Tecnologia
      • Telecomunicazioni
      • Compagnie Aeree & Trasporti
      • Viaggi e Svago
      • Utility e Rinnovabili
  • Servizi di Consulenza
    • Servizi di Consulenza

      • Customer Experience
      • ESG
      • Innovation
      • M&A and Divestitures
      • Operation
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Strategia
      • IA, Approfondimenti e Soluzioni
      • Tecnologia
      • Trasformazione
  • Digital
  • Tematiche
  • Informazioni su Bain
    • Informazioni su Bain

      • Che Cosa Facciamo
      • Quello in Cui Crediamo
      • Le Nostre Persone e la Leadership
      • Risultati
      • Premi e Riconoscimenti
      • Organizzazioni Globali
      Further: Our global responsibility
      • Diversità e Inclusione
      • Social Impact
      • Sustainability
      • World Economic Forum
      Learn more about Further
  • Careers
    Ricerche più popolari
    • Agile
    • Digitale
    • Strategia
    La tue ricerche precedenti
      Pagine visitate

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Forbes.com

      Why Big UK Banks Are Worried about Open Banking

      Why Big UK Banks Are Worried about Open Banking

      With the arrival of open banking, UK consumers are primed for change and willing to experiment with new ways to manage their money, borrow, and protect their wealth. Banks that don’t act now run the risk of being left behind by their own customers.

      Di Stanford Swinton and Eduardo Roma

      • Tempo di lettura min.

      Article

      Why Big UK Banks Are Worried about Open Banking
      en

      This article originally appeared on Forbes.com.

      The UK's five largest banks, which together control 80% of the country's retail banking market, face big challenges—none bigger than the new open banking regulations that took effect in January.

      The new rules, mandated by the UK's Competition and Markets Authority and closely watched by bankers and regulators in the US, aim to foster competitive markets and encourage innovation. The regulations require banks to disclose performance and fee data, which will make it easier for customers to compare the offerings and results of different financial providers.

      The new rules also direct banks to use open application programming interfaces (APIs). With open APIs, customers can readily share their financial information with other providers, if they choose to do so. Open APIs will also make it much easier for customers of big banks to transfer their accounts, manage payments, and conduct transactions through other banks and nonbanks.

      Open banking is good news for consumers. With open APIs, many of the long-standing barriers to switching providers will dissipate. Big banks face the prospect that many of their customers may seek out the convenience of digital aggregators, taking their accounts, and the profit pools they represent, with them.

      As much as 10% to 20% of banking profits could be at risk of disruption. Bain & Company estimates that within five years, £1 billion to £2 billion of annual pretax profits could be vulnerable to disintermediation.

      A survey of more than 4,000 UK banking customers conducted by Bain, Salesforce and MaritzCX shows that big banks have reason to be concerned about open banking. Their most important customers—those who have a primary banking relationship—are at risk of leaving: 63% say they are willing to share financial information concerning their accounts with a competing bank, fintech or aggregator in pursuit of a better offer.

      Our survey shows that certain customers are "high risk"—that is, more open to appeals from disruptors in an open banking environment. Those most likely to leave for another provider tend to younger and more affluent—age 55 or younger with an annual household income of at least £55,000. Additionally, the majority of these consumers have already adopted at least one alternative fintech solution, such as Apple Pay. Among these high-risk customers, 65% are open to sharing their personal data with other banks or nonbanks in order to get better products or services. While high-risk customers account for only 15% to 20% of the total customer base, we estimate that they make up close to 45% of bank profits.

      Among all bank customers surveyed, 59% report already being willing to try a platform that aggregates banking products and other services (such as insurance and investment advice) in order to save money and simplify financial transactions. Within the high-risk group, that figure is much higher, at 74%.

      Recognizing these vulnerabilities, major UK banks are taking steps to cope with the disruption that open banking is bringing.

      Incumbents have at least one clear advantage: They already have access to a sizeable pool of customers. By keenly paying attention to their customers, they can gain insights into the products and experiences they want most, now and in the future. Banks can draw on a wealth of customer data from banking apps, cash flow, credit history, mobile location and browser histories.

      Big banks also have an edge when it comes to trust. When we asked customers if they are willing to share more data with a provider in order to get a better product offering, 78% said they are willing to share with their primary bank, while 63% said they would share with another bank, and just 43% would share with a nonbank.

      Forward-looking banks are confronting the aggregator challenge head-on. They are adapting their existing platforms so that they can easily aggregate data from external sources; they are setting up distribution partnerships with third-party platforms; and they are investing in new data and service providers, such as digital brokers, to move further up the value chain.

      Banks entering the open banking era are developing the muscles they need to change and adapt quickly. They are organizing themselves around customer needs in a way that enables faster innovation cycles and eliminates silos that get in the way of decision-making. Change-ready banks are also taking a hard look at ways to simplify and automate back-end processes, remove legacy costs, eliminate options that customers no longer value, and deliver experiences that are 100% digital.

      With the arrival of open banking, UK consumers are primed for change and willing to experiment with new ways to manage their money, borrow, and protect their wealth. Industry leaders who act now to redefine their strategies around key customers segments have an opportunity to get ahead of the curve. Those who don't act now run the risk of being left behind by their own customers.

      Stanford Swinton and Eduardo Roma are partners in Bain & Company's Financial Services practice and based in London.

      Autori
      • Headshot of Stanford Swinton
        Stanford Swinton
        Alumni, London
      • Headshot of Eduardo Roma
        Eduardo Roma
        Partner, London
      Contattaci
      Industry collegate
      • Banking
      • Servizi Finanziari
      Servizi Finanziari
      Small Business Ecosystems: Banks' Next Challenge

      There's a big world beyond core banking services. But do banks have the credibility and the right partners?

      Leggi di più
      Servizi Finanziari
      Coping with the Challenge of Open Banking

      Major UK banks enter 2018 facing new regulations that make it easier for smaller rivals to lure away customers. Here’s how the big banks can fight back.

      Leggi di più
      Servizi Finanziari
      Six Threats Demand a New Playbook for Banks in Wealth and Asset Management

      AI, direct-to-consumer models, and the return of local priorities are redrawing industry lines.

      Leggi di più
      Servizi Finanziari
      Banking M&A

      As conditions shift, leading banks are fusing scale with scope to create future-ready organizations.

      Leggi di più
      Servizi Finanziari
      Stablecoins Could Make Cross-Border Payments Faster, Cheaper, and More Transparent

      Most CFOs are not using stablecoins today, but evolving regulations could reduce risk and create competitive advantage.

      Leggi di più
      First published in marzo 2018
      Tags
      • Banking
      • Servizi Finanziari

      Come abbiamo aiutato i nostri clienti

      Strategia A Bold New Strategy Restores a Bank to a Leadership Position

      Leggi un caso di studio

      Sostenibilità e Corporate Responsibility Redesigning a Bank’s Climate Strategy for Growth

      Leggi un caso di studio

      The change process unlocks potential and profits

      Leggi un caso di studio

      Vuoi continuare la conversazione?

      Aiutiamo i leader globali e le loro aziende ad affrontare problemi e a cogliere le opportunità. Sosteniamo cambiamenti e otteniamo risultati duraturi.

      Bain Insights. Le nostre idee e punti di vista sulle tematiche che le aziende globali affrontano ogni giorno, arrivano nella tua email tutti i mesi.

      *Ho letto l'Informativa sulla Privacy e accetto i termini e le condizioni.

      Si prega di leggere e accettare l’Informativa sulla Privacy
      Bain & Company
      Contattaci Sustainability Accessibility Condizioni d’uso Privacy Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contatta Bain

      Come posso aiutarti?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      Guarda tutti gli uffici