Tanja Brettel
Practice Executive Vice President,
Profilo di Tanja
Competenze
Tanja Brettel is an expert in our Financial Services practice.
Since joining usin 2000, Tanja has honed deep expertise in a range of financial services sectors, focusing primarily on Insurance. She holds particularly extensive experience in life, health, property and casualty insurance, with core sector capabilities including strategy, customer experience, Bain Simple & Digital, data and analytics and the Net Promoter System®.
She is also deeply versed in retail banking and asset management, due diligence, COO redesign, post-merger integration and channel distribution strategy.
Tanja holds a PhD from the European Business School (EBS) and a double degree in business from the WHU – Otto Beisheim Graduate School of Business and the École Supérieure de Commerce de Lyon.
She is fluent in German, English and French.
Recent Insights
- “Customers Know What They Want. Are Insurers Listening?,” Report, ottobre 2018
- “Live a Little,” Article, ottobre 2018
- “After Years of Customer Loyalty Programs in Insurance, What Works, and What’s Next?,” Brief, aprile 2024
- “Insurance Outlook: Consumers Value Purpose, Not Just Coverage for Losses,” Webinar, marzo 2023
- “Customer Behavior and Loyalty in Insurance: Global Edition 2023,” Report, febbraio 2023