Analyst, TSG Support

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHAT YOU’LL DO

• Serve as the primary contact for IT related problems and issues for Bain employees
• Install, configure and upgrade software and operating systems
• Investigate, troubleshoot and resolve hardware and software problems on computer systems
• Maintain accurate inventory database, repair log and activity log
• Enforce TSG guidelines and policies
• Manage user accounts and set permissions
• Coordinate off-site repairs with external vendors
• Monitor emerging trends that develop in the ticketing system
• Assist with network implementation projects
• Contribute to the TSG knowledge base 

ABOUT YOU

Required:

• Demonstrate interest and aptitude in technology and technical issues
• Clear and concise communication skills
• Confidence in engaging with stakeholders, customers and members of the team
• Display a self motivated approach to all tasks
• Experience of prioritization in a multi-skilling environment
• Ability to work well in a team environment, support other members of the TSG team as they support our customers
• Ability to be calm and think clearly under pressure
• Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches
• Associate or bachelor’s degree or an equivalent combination of education, training and experience
• Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

Preferred

:

• Experience in a corporate IT support environment is considered an asset
• Experience in supporting Microsoft tools
• Familiarity with remote support tools and best practices
• Experience in creating and maintaining documentation, processes and procedures
• Comfort with managing service requests and escalations efficiently